Salesforce Administrator

Finalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.

Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.

We believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.

At Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world

The Salesforce Administrator at Finalsite owns the day-to-day health, usability, and data integrity of our Salesforce environment and the GTM applications connected to it. This is a hands‑on administration role focused on keeping Sales, Client Success, Marketing, Professional Services, and Finance teams productive in the platform: managing users and access, building and maintaining declarative automation, supporting lead‑to‑opportunity and quote‑to‑cash workflows, and resolving user issues quickly and durably.

The role partners closely with Revenue Operations stakeholders and with our outsourced Salesforce architecture and development partner, who handles programmatic (Apex/LWC) work and larger architectural initiatives; the Administrator scopes, prioritizes, tests, and deploys that work on the business's behalf.

The ideal candidate is an advanced declarative builder who is equally comfortable clearing a support queue and shipping sprint work, and who treats recurring tickets as automation opportunities rather than routine.

100% Remote - Anywhere within the US

• Own Salesforce user lifecycle end to end: provision new hires, assign profiles, roles, and permission set groups, and promptly deactivate and reassign records on offboarding.

• Resolve access, permission, and login issues across Salesforce and connected tools, including MFA/verification prompts, report export rights, the Gmail-to-Salesforce connector, Docu Sign permissions, and PSA (Rocketlane) access.

• Maintain the Salesforce role hierarchy and manager relationships so approvals, forecasting, and reporting reflect the current org structure.

• Build, maintain, and debug declarative automation (Flows, validation rules, formula fields, approval processes) supporting lead conversion, opportunity and renewal management, CSAT, trial, and site-key generation processes.

• Administer approval processes, including re‑routing for manager changes and PTO coverage, and correcting approval logic when requests route incorrectly.

• Manage day-to-day configuration: objects, fields, picklists (e.g., Lead Source Detail, SIS options), page layouts, record types, and product catalog changes such as product retirements and swaps.

• Triage and resolve lead conversion and routing issues, including validation errors, lead‑to‑opportunity matching, ownership corrections, and partner lead routing.

• Support contract generation and e‑signature workflows in Conga Composer and Docu…