Senior UI​/UX Designer

## Senior UI / UX Designer Apply:
USA
- Remote
- Maryland:
Full time:
Posted Today:
R1132736
*
* Job Description:

**** About Us
** We are a leading global media agency, shaping the future of content, advertising, and audience engagement across platforms. Our product organization powers innovative solutions for clients worldwide, leveraging data, technology, and creativity.  
** Role Overview
** As a Senior UI/UX Designer for Dentsu, you will shape how users interact with AI-powered workflows and agent systems. This hands-on role focuses on designing conversational interfaces, agentic experiences, and self-service analytics tools that make complex AI behavior intuitive and trustworthy. You will work closely with AI engineers and data scientists to translate technical capabilities into effective end-user experiences.

** Key Responsibilities**
* ** AI Product Experience Design:
** Design end-to-end experiences for client-facing AI agent products, including conversational flows, agent handoffs, and multi-step automated workflows.
* ** AI Interaction Patterns:
** Define patterns for uncertainty and confidence communication, error and fallback states, latency handling, and human-in-the-loop moments.
* ** Conversational & Analytics Design:
** Create conversational interfaces and self-service analytics experiences that make complex data science outputs, including MMM, forecasting, and incrementality, accessible to non-technical users.
* ** Design Systems:
** Create and maintain reusable AI interaction components that accelerate future product deployments.
* *
* Cross-functional Collaboration:

** Partner with AI engineers to understand system capabilities and constraints, ensuring designs are feasible, resilient, and accurately represent model behavior.
* ** Research & Validation:
** Lead discovery and user research with client stakeholders to validate concepts, identify friction, and inform the product roadmap.
* ** Prototyping:
** Produce high-fidelity prototypes to test agent experiences before engineering investment.
* ** Accessibility:
** Champion WCAG 2.2 AA standards, including screen-reader compatibility, keyboard navigation, and accessible handling of streaming and dynamic AI content.
* ** Standards & Documentation:
** Establish UX standards, documentation, and design rationale records for the AI product portfolio.
* ** Global

Collaboration:

** Work effectively with distributed teams, including offshore engineering, across regions and time zones.  
** Requirements*
* ** Must Have*
* * 5+ years of UI/UX design experience, supported by a portfolio demonstrating shipped, complex digital products.
* Strong command of interaction design, information architecture, and usability principles.
* Proficiency with modern design and prototyping tools, such as Figma.
* Excellent communication skills, with the ability to present design rationale to executives, engineers, and clients.
* Demonstrated ability to work independently and own design decisions end to end.
* Comfort working with ambiguity and changing technical constraints.  
** Nice to Have*
* * Experience designing LLM-based products, including chatbots, copilots, or agent workflows.
* Familiarity with LLM concepts such as prompting, RAG, tool use, and model limitations.
* Background in media, advertising, or marketing technology.
* Experience designing analytics or business intelligence experiences, including dashboards and self-service data exploration.
* Experience contributing to or maintaining a design system at scale.
* Accessibility certification, such as IAAP CPACC or WAS, or experience conducting accessibility audits and assistive technology testing.
* Experience designing asynchronous, event-driven, or streaming interfaces.  
** What We Value*
* * User-first thinking and empathy for users navigating AI uncertainty.
* Attention to detail in interaction design and accessibility.
* Curiosity about how AI systems behave and how to design around their limitations.
* Ownership and accountability for design decisions and their impact.
* Strong communication and the ability to influence across disciplines.
* Pragmatic problem-solving and comfort with ambiguity.
* Collaboration across distributed teams and time zones.
* Passion for building trustworthy AI experiences that users understand and trust.  
** Additional Information
** At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a…