Implementation Engineer,Customer Support Remote,U.S Job Santa Barbara California USA,IT/Tech

Implementation Engineer, Customer Support

Remote, U.S.

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at .

Bitwarden is committed to delivering the best possible experience for users when accessing and managing their sensitive information. The Customer Success team helps customers and all Bitwarden users meaningfully engage with Bitwarden products while proactively planning for user growth, service availability, and to ultimately achieve their desired outcome. Team members have excellent product knowledge, superb technical skills, stellar grammar, attention to detail, and the ability to explain complicated things simply.

Success is measured in diligence, precision, transparency, and customer assessment.

Bitwarden is looking for a server and cloud enthusiast, with experience in both communicating about and deploying these technologies. You will become a Bitwarden product expert and handle business inquiries regarding our products, troubleshooting technical issues, completing systems integrations, and ensuring customer satisfaction.

This is an all-remote team and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time.

RESPONSIBILITIES

Functioning as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio
Leading proof-of-concept trials with customers, new deployments, and/or integrations of Bitwarden containerized services
Advising customers on industry best practices for the full stack of Bitwarden
Working with enterprise customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security
Collaborating with Sales, Engineering, and Product associates
Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer’s use-case
Document and share customer feedback from collaborative sessions to help the Bitwarden team exceed expectations

WHAT YOU BRING TO BITWARDEN

Excellent English and grammar
Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
Project planning, including collaborative and individual time management
A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all
A strong sense of empathy and the ability to advocate for others
Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, Dev Ops Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted
Ability and desire to work remotely

Familiarity with several of the following areas/technologies is preferred:

Linux, Windows, and macOS
Docker, Kubernetes, and Podman
NFS and CIFS
Bash and Power Shell
Active Directory, LDAP, Google Workspace, Azure Entra , Jumpcloud, Cloudflare and Okta
GCP, AWS, and Azure
Android and iOS
Git Hub
NGINX
SQL
TCP/IP
DNS
HTTP
SMTP
SSO implementation and best practices (SAML and OpenID Connect)
Integrating SCIM solutions
TLS/SSL and PKI
RESTful APIs
Meeting with our Recruiting Manager
Interview with Manager of Implementation Engineering
Interview with Implementation…