Rehab Systems and Clinical Innovation Manager

Signature HealthCARE is a family-based healthcare company offering integrated services across multiple states. Our continuum of care includes skilled nursing, rehabilitation, assisted and memory care, and home-based services supported by innovative technologies like telehealth and Care.ai-enabled solutions.

We are committed to advancing person-directed care and quality outcomes. Many of our facilities continue to receive high performance ratings and accreditations. As an award-winning organization recognized over the years by national outlets such as U.S. News & World Report, we take pride in fostering compassionate care environments and being an employer of choice in the healthcare industry.

• The Rehab Systems and Clinical Innovation Manager is responsible for supporting and optimizing technology systems utilized by Signature Rehab while leading the implementation and expansion of clinical innovation programs and assigned departmental projects.
• This position serves as a key liaison among Rehab Operations, Information Technology, facility leadership, facility rehab team and external technology partners. The role provides subject matter expertise and support for designated technology platforms, coordinates resolution of system-related issues, identifies opportunities to improve workflows, and facilitates the successful implementation of new technologies, programs, and operational initiatives.
• The Rehab Systems and Clinical Innovation Manager also provides project management support for small-to-medium departmental initiatives, ensuring projects are organized, implemented effectively, and monitored through completion.

• Serve as the primary Rehab subject matter expert for designated clinical, operational, workforce, and technology systems, including Rehab EMR, providing support related to system functionality, workflows, user questions, issue resolution, and training.
• Manage and respond to Rehab help desk inquiries through established support channels, including telephone, email, remote support, and facility visits as appropriate.
• Investigate user-reported system issues, identify root causes, determine and test appropriate solutions, coordinate implementation, and elevate issues to Information Technology or vendors as needed through resolution.
• Monitor recurring support issues and develop strategies to improve system configuration, workflows, education, and user resources.
• Develop and maintain system documentation, FAQs, job aids, workflows, checklists, implementation tools, and other resources to improve user self-service and reduce recurring support needs.
• Coordinate with Information Technology, Rehab leadership, vendors, and other stakeholders to evaluate, test, implement, and roll out system upgrades, enhancements, new applications, emerging rehabilitation technologies, and other technology-related changes.
• Collaborate with department leaders to redesign technology-related processes and workflows to improve efficiency, usability, compliance, and operational outcomes.
• Develop and provide training and communication related to Rehab applications, technology changes, system updates, new workflows, and frequently identified support needs.
• Partner with Rehab leadership to implement, expand, and sustain clinical innovation programs involving technology including transitioning successful pilots into standardized operational practice across departments, facilities, regions, or other designated areas.
• Develop structured implementation plans for assigned programs and projects, defining scope, timelines, milestones, responsibilities, deliverables, training and communication requirements, resources, dependencies, and measures of success.
• Support the rollout of established…