Operations Technology Specialist

Description

Nellis Auction (Nellis or “the Company”), headquartered in Las Vegas, NV, is a middle-market Direct-to-Consumer marketplace providing efficient liquidation services for returned or overstock inventory. Nellis sources these goods through major retailer/wholesaler relationships and currently operates in nine locations with more than 1,800 employees. The Company is a leader in the reverse logistics industry ($769B size) with significant relationship, operational, and technological competitive advantages.

Given these competitive advantages, Nellis has experienced exponential revenue growth in recent years with more growth ahead.

The Operations Technology Specialist owns the technology Nellis Auction runs on and keeps it working, secure, accounted for and ready to scale. This role serves as the company's primary technology owner, responsible for all company hardware across every warehouse and the Home Office, the network at every site, and employee access to the devices and external applications our teams depend on.

That means tracking where each device is, fixing or replacing it when it breaks, standardizing and securing each building's network, managing the internet service providers and hardware vendors behind it, and planning and budgeting for what the company will need next. As the first line of response for device, connectivity and access issues, this role's measure of success is simple: team members always have a working device in hand, a working connection and the right access, and no one keeps access they should no longer have.

Based in Las Vegas and reporting to the Expansion Project Manager within the Operations Department, this role travels regularly between locations and plays a key part in getting technology ready for new buildings, shifts and regions.

Requirements

• Device Fleet & Asset Inventory: Own and maintain a real-time, accurate inventory of all company hardware, including RF devices, printers, tablets, laptops, network equipment and other technical assets across every warehouse location and the Home Office. Track each asset by site, assigned user, status and condition; run regular physical counts; and track loss, damage and repair trends so that problems are caught and fixed rather than quietly absorbed.
• Frontline Technical Support: Serve as the first line of response for broken, malfunctioning or misconfigured devices. Triage, troubleshoot and repair issues quickly, on site or remotely, with a priority on getting team members back to work. Log every issue in the company ticketing system, and use the patterns to fix root causes, not just symptoms.
• Ticketing System & Service Standards: Develop and administer a ticketing system for all technology requests across the warehouses and the Home Office. Set response-time and resolution standards by issue priority, and deliver monthly reporting to operations leadership on ticket volume, response times, recurring issues and device downtime.
• RMA & Vendor Repair Management: Own the RMA process with manufacturers and vendors to get devices repaired or replaced. Manage warranties and service contracts, track open RMAs to closure, and keep a ready pool of spare devices at each location so a broken device never becomes a production problem.
• Network Ownership & Connectivity: Own the network at every Nellis Auction site, including the Home Office. Develop and maintain a standard network design for each building covering internet service, switches, access points and Wi‑Fi coverage, and keep network documentation current. Put backup internet in place at each site so an ISP outage does not stop operations. Serve as the first line of defense between Nellis Auction and third‑party…