Junior Operations Analyst

On behalf of The Home Office we are looking for a Junior Operations Analyst (Inside IR35) for an initial 6 month contract. On Site working based in London.

This role operates on a 4 day on, 4 day off shift pattern, with 2 day shifts and 2 night shifts required.

PLEASE NOTE:

NPPV and SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.

The first duty of Government is to protect the public. Since 1782, the Home Office has led work to keep the country safe from those who seek to do it harm; in doing so, we make a vital contribution to HM Government’s plan for a stronger, fairer, outward-looking and united Britain.

The Home Office covers three systems Homeland Security, Public Safety and Borders, and Immigration and Citizenship. These systems work collaboratively to deliver our cross-cutting priorities, whilst providing increasingly efficient and secure services for the public. These are difficult areas that can rapidly change in the global environment we work in - this makes us one of the most exciting and stimulating government departments in which to  this role you will be working in an IT Operations Centre (ITOC) environment.

Monitoring real time services, you will work closely with resolver teams such as Business Relationship Management (BRM) to resolve Incidents for end users.

As a Junior Operations Analyst your main responsibilities will be:
* Using enterprise monitoring tools to monitor infrastructure, network and applications for alerts and events that could impact the services provided to users of Home Office technology.
* Raising incidents in a service management toolset, logging and initiating necessary resolution activities.
* Supporting incident and problem resolution activities, engaging with other Home Office Government Digital and Data Profession teams or suppliers as required.
* Tracking incidents using service management tools and producing supporting reports / data as required.
* Understanding and adhering to ITOC and ITIL (IT Infrastructure Library) event, incident and problem management policies, procedures, Organisational Level Agreements and Service Level Agreements.
* Proactively contributing to continuous service improvement through the identification of ITOC process and procedure improvements.
* Understanding the ITOC Business Continuity Plan and being prepared to work at short notice in an alternate facility to support Business Continuity activities.

Essential:
* Demonstrate strong interpersonal skills with the ability to communicate clearly, respectfully, and professionally with individuals from diverse backgrounds and across all levels.
* Work effectively and inclusively as part of a team, valuing diverse perspectives and contributing to a supportive and respectful working environment.
* Show openness and willingness to learn new technologies and approaches, embracing continuous personal and professional development in an inclusive learning culture.
* Applie sound analytical skills to identify issues and develop inclusive, effective solutions, considering the impact on diverse users and stakeholders.
* Demonstrate a strong sense of responsibility and drive to see tasks through to completion.
* Maintain a user-focused approach, ensuring services are accessible, inclusive, and responsive to the needs of all communities served.
* Support live services by working constructively with resolver teams to minimise service disruption, ensuring equitable service delivery and inclusive problem resolution.

Desirable:
* Understanding and / or experience of ITIL Service Management.
* Understanding of Lean, Agile and Dev Ops principles within a Product-centric delivery model.
* Expeirence of working in a Public Sector or Law Enforcement environment.
* Service Now experience.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident As a Disability Confident employer, The Home Office encourage applications from disabled and neurodivergent candidates. Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable…