IT Specialist

Join our IT team at Helen of Troy and make an immediate impact on our trusted brands: OXO,Hydro Flask,Osprey,Honeywell, PUR, Braun, Vicks, Hot Tools,Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: IT Support Specialist Department: IT

Work Location:

London, Southwark / Waterloo (Office based 5 days per week)
Work Type:
Permanent,  Full time

What you will be doing:

Provide end-users, both local and remote technical support of desktop and laptop hardware and software.

Research, analyse, and diagnoses problems with client systems including PC hardware and software, servers, peripheral equipment, and networks

Install, configure, upgrade, and troubleshoot computer software and hardware, including PC and Mac workstations, servers and peripherals as well as network and voice cabling

Key Responsibilities:

Assisting in managing regularly used servers and services including e-mail, print and back-up servers, and their associated operating systems and software

Support, maintain, and troubleshoot local network as well as WAN and VPN connectivity, liaising with other IT Departments worldwide

Identify and implement technologies and methods of using existing software to help users work more efficiently

Liaise with vendor’s support teams to resolve technical problems or make improvements with desktop computing equipment and software, servers, and software

Work with end users to enforce incident management through the Incident Management system to ensure established service levels are understood and met Analyse performance of incident management activities and detailed resolutions, identify problems, and devise and deliver solutions to improve quality of service and to prevent future problems

Design and enforce request handling and escalation policies and procedures

Access software updates, drivers, knowledgebase, and FAQ resources on the internet to aid in problem resolution

Track and analyze trends in incident reports and generate statistical reports

Assess the need for any system reconfigurations (minor or significant) based on incident trends and make recommendations

Follow and promote Best Practice to ensure Company Systems and Data are protected from threats

Experience,

Skills and Qualifications required:2 + years providing 1st/2nd Line Support to a diverse userbase, ideally across multiple  knowledge of Microsoft Office Outlook, Excel, Word, Visio, SharePoint (MOSS), etc.

Solid grasp of configuring, installing and repairing computer and printer hardware

Experience supporting remote users and offices

Familiarity with Dell & Lenovo hardware, IP based phone systems

Strong understanding of networking principles including TCP/IP, routing, VLANS, WAN Experience of Citrix/Terminal server and VMWare environments preferred

Customer service oriented, proactive, flexible and adaptable

What do we offer?💸 Competitive compensation package depending on experience and skills💻 Flexible work policy with regards to working hours and work from home Increased flexi-days package after 1 year of service👌 Perkbox💼 Modern office with collaborative work spaces👂 Employee assistance counselling line🎁 Employee discounts on all our EMEA products💪 Lunch and Learns🏝 Company closure between Christmas and New Year’s📈 Employee Stock Purchase Plan👌 The chance to…