Networking Professional; DNS, DHCP and IPAM; DDI) Requirem

Position: Networking Professional (DNS, DHCP and IPAM (DDI)        from Home Requirem
Networking Professional (DNS, DHCP and IPAM (DDI)
Work from Home
Requirements

Knowledge of DDI management processes and best practices.

Five or more years network, systems administration, and DDI Experience.

BS Desirable.

Strong communication skills – written and verbal.

Strong technical documentation skills (Visio, PowerPoint, Excel, etc.).

Expertise with Linux.

Expertise with ISC BIND.

Expertise with ISC DHCP.

Experience with Active Directory and Microsoft DNS & DHCP.

Recent and strong background with Blue Cat. Ideally Blue Cat certified.

Working to strong background with Infoblox and Diamond IP. Ideally Infoblox and/or Diamond IP certified.

Experience using a centralized ticketing system such as Service Now or Remedy.

Duties

Review change request forms submitted by customers to validate accuracy and identify issues with implementation.

Collaborate with requestors to refine request forms, when required.

Test change requests in lab, when required.

Implement and validate changes in production.

Compile and execute scripts to automate processes and requests.

Provide technical information in support of customer service requests.

Respond, investigate, and troubleshoot monitoring alerts and customer raised incidents.

Troubleshoot DNS, DHCP, IPAM, and NTP related configuration, service issues, and problems.

Track changes using PCN MACD methodologies and systems.

Plan, test in lab, and implement patches and/or upgrades in production for DNS, DHCP, IPAM, and NTP infrastructure.

Generate monthly customer facing operational reports.

Train and lead future teammates, when required.

Make recommendations for process and technical improvements.

Work closely and effectively with customers, partners, Suppliers, and team members to provide exceptional customer service.

Participate in on-call rotation, as required.

Execute evening & weekend changes, as agreed within team.

Perform shift-to-shift handoffs.

Provide Resource performance reports.

Oversee other Resource team members.

Other duties as assigned.

This position requires a successful drug screen and background check.

Be a Part of the PCN Team
Inquisitive. Honest. Collaborative. Our customers use these words to describe the PCN team. We understand that our employees are the foundation of our success now and in the future. Because of this, we encourage our team members to be individuals, supporting teamwork, entrepreneurism, and authenticity. We look for individuals who seek enriching experiences and challenges in their projects and career. Our philosophy of a successful employee includes making resources and tools readily available such as mentors and continuing education to facilitate long term success.

Equal Employment Opportunity Policy Statement
PC Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. PC Network complies with applicable laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
PC Network expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of PC Network employees to perform their job duties may result in discipline up to and including termination.