Security Engineer

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

The Security Engineer is responsible for strengthening our defenses through technical expertise. You'll own critical security platforms, ensuring they are optimally configured, maintained, and effectively utilized to protect our clients’ assets. You'll configure, maintain, audit, and automate daily processes to ensure the efficiency and effectiveness of these platforms. You'll handle complex tool requests and configuration challenges, contributing to a more robust and resilient security posture.

• This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).
• This role also includes participation in a rotating on-call schedule.

• Manage & Configure Security Tools: Configure, maintain, optimize, and troubleshoot core security platforms to ensure they are functioning effectively and aligned with security policies.
• Handle Advanced Tool Requests: Process escalated or complex requests from the Security Analyst team regarding security tools, including global/difficult exclusions, user access management, and changes requiring engineer-level permissions.
• Conduct Tool Audits & Reviews: Perform regular reviews and audits of security tool configurations (e.g., quarterly settings reviews) to ensure compliance, identify misconfigurations, and resolve configuration-related alerts.
• Develop Security Automation: Create, test, and maintain scripts (using languages like Power Shell, Bash, etc.) to automate tasks related to vulnerability management (e.g., mass deployment, reporting, remediation) and security alert handling (e.g., improving log collection).
• Collaborate with Security Team: Work closely with fellow Security Analysts and Security Engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment.
• Working Escalated Tickets: Work tickets that have been escalated to you, and potentially coach Security Analyst I and Security Analyst II on next steps.
• Engage with Users/Clients: Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, or provide guidance during incident resolution.
• Liaise Across Departments: Interact effectively with other teams (e.g., Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information.
• Document Actions: Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions within Connect Wise.
• Provide Support: Offer timely and helpful support related to security inquiries,…