Director, Infrastructure & Security Operations

Reports to:

VP, Information Technology

Location:

Irwindale, CA (Headquarters) or Las Vegas, NV

Remote Work:
Hybrid remote work arrangement available. If residing in Nevada, must be willing to travel to HQ approximately every 6 weeks.

At Rize Credit Union, technology is essential to how we serve our team members, our members, and our communities. We're looking for an experienced Director, Infrastructure & Security Operations to lead the operational systems, teams, and standards that keep our technology environment reliable, secure, scalable, and resilient.

This is a leadership role for someone who can translate Technology's strategic priorities into high-performing operational processes, service standards, and infrastructure capabilities that support our growth. You'll build strong operational standards, develop talented technical teams, strengthen infrastructure and security operations, improve resiliency, and create an environment where issues are anticipated, ownership is clear, and problems are followed through to resolution.

support a growing financial institution.

This is not a software development role
. Your focus will be infrastructure, IT operations, security operations, identity and access, disaster recovery, technology support, and operational excellence-not application development, product roadmaps, or business-software delivery.

• Own the daily operation, reliability, performance, and lifecycle of Rize's infrastructure and technology services.
• Lead networks, branch connectivity, telecommunications, internet circuits, wireless, firewalls, VPN, servers, virtualization, storage, cloud infrastructure, and related platforms.
• Design and implement operational standards, workflows, and performance measures that improve reliability, scalability, and service consistency.
• Maintain accurate infrastructure diagrams, inventories, procedures, and support documentation.
• Serve as the senior operational escalation point for outages, incidents, and complex infrastructure issues.
• Monitor key operational metrics-availability, service levels, incident response, and infrastructure health-and use results to drive continuous improvement.

• Own operational administration of Microsoft 365, Entra , Active Directory, Intune, endpoint management, software deployment, and device compliance.
• Lead identity lifecycle operations, privileged-access administration, access reviews, MFA, service accounts, and least-privilege controls.
• Ensure timely operating-system, application, firmware, and security patching across managed technology assets.
• Maintain clear onboarding, offboarding, access-change, and privileged-access procedures in partnership with Human Resources, the CISO, and business owners.

• Lead the operational execution of security controls across infrastructure, endpoints, identity, email, cloud, and network environments.
• Own vulnerability-remediation coordination, security-tool administration, alert escalation, containment support, and technology recovery.
• Coordinate technical incident response with the CISO, CTIO, vendors, legal, and business leadership.
• Ensure security findings, audit issues, penetration-test findings, and control gaps are assigned, tracked, remediated, and validated.
• Maintain a clear separation of duties: the CISO retains security governance, policy, risk, and independent challenge, while you own operational execution.

• Own infrastructure backup, recovery, redundancy, failover, and disaster-recovery readiness.
• Coordinate and document recovery testing for critical systems, connectivity, identity, cloud services, and technology vendors.
• Track recovery objectives, test results, lessons learned, and corrective actions.
• Reduce single points of failure and keep operational dependencies and recovery procedures documented and current.

• Lead and develop infrastructure and support teams with clear expectations for accountability, service, and operational excellence.
• Develop technical leads and team members through coaching, cross-training, succession planning, and professional development.
• Set…