Sr. Executive Technology Support Lead

The Wonderful Company is committed to providing high-quality, healthy, and iconic brands, including FIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halos and helping improve the lives of the people who live and work in the places where we operate. Ranked No. 1 on the 2025 PEOPLE® Companies That Care list and one of Fortune® magazine’s “100 Best Companies to Work For” in the U.S., The Wonderful Company is continually recognized for its dedication to the well-being of its workforce, their communities, and the planet.

The Wonderful Company is committed to providing high-quality, healthy, and iconic brands, including FIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halos and helping improve the lives of the people who live and work in the places where we operate. Ranked No. 1 on the 2025 PEOPLE® Companies That Care list and one of Fortune® magazine’s “100 Best Companies to Work For” in the U.S., The Wonderful Company is continually recognized for its dedication to the well-being of its workforce, their communities, and the planet.

• Own end-to-end technology support for senior executives across office, remote work, travel, residences, executive meetings, events, and off-sites.
• Serve as the primary technical escalation point and trusted advisor for executive leadership, Executive Assistants, and their teams.
• Provide responsive on-call support to onsite and remote users, including evening and weekend coverage through an established rotation.
• Act as a subject matter expert across Apple and Microsoft endpoints, mobile devices, collaboration, network, security, cloud, SaaS, conferencing, and smart-device technologies while adhering to company policies and standards.
• Lead complex executive technology and infrastructure initiatives, including site build-outs, network and AV architecture, technology deployments, and upgrades, in coordination with cross-functional teams, vendors, and business partners.
• Provide proactive setup, testing, monitoring, and support for high-priority meetings, board meetings, leadership off-sites, and company events to deliver a seamless executive experience.
• Troubleshoot complex issues, perform root cause analysis, track corrective actions, and implement preventive controls to reduce recurrence and operational risk.
• Build trusted cross-functional relationships and coordinate escalations across internal teams and external vendors through resolution.
• Perform installations, replacements, upgrades, zero-touch deployments, device pairing, data migration, configuration validation, and other hardware and software tasks with exceptional attention to detail across every supported platform.
• Architect, implement, and operate secure custom solutions and automations, including AI-powered workflows and tooling, to improve quality, consistency, and scalability of executive support operations.
• Coordinate with engineering teams to enable executive product testing, structured feedback, and secure technology pilots.
• Deliver white-glove residential technology support across multiple locations, including networking, AV, endpoint devices, conferencing, Apple products, wearables, connected smart systems, and home automation platforms.
• Plan and execute executive travel technology, including advance logistics, secure international deployments, restricted-environment readiness, and coordination.
• Create and maintain configuration standards, operational runbooks, support procedures, knowledge articles, and end-user training documentation; establish redundancy and train secondary coverage.
• Mentor team members, strengthen team capability, support operational continuity, and provide leadership coverage as needed while exercising exceptional judgment,…