Information Technology Program Manager

*** This position is hybrid, working from your remote office and 1 days per week on-site in Oakland, CA.***

The Principal IT Program Manager & Product Owner role is responsible for defining product strategy, managing complex multi-year technology programs, and ensuring delivery of business outcomes across a portfolio of IT products and services. This position serves as the bridge between business stakeholders, technology teams, architecture, cybersecurity, operations, and executive leadership.

The role owns product vision, roadmap development, strategic planning, portfolio governance, funding, prioritization, and delivery execution. The Principal IT Program Manager & Product Owner drives modernization initiatives, aligns technology investments with business objectives, and ensures products deliver measurable value, reliability, security, and operational excellence.

• Define and maintain product vision, strategy, and long-term roadmap.
• Serve as Product Owner for strategic technology products and platforms.
• Develop and prioritize product backlogs based on business value, risk, compliance, and operational requirements.
• Translate business needs into product requirements, epics, user stories, and acceptance criteria.
• Drive product lifecycle management, including modernization, technical debt reduction, and technology refresh initiatives.
• Establish and monitor product KPIs, service metrics, and value realization measurements.
• Evaluate emerging technologies and recommend strategic investments.
• Lead large-scale, cross-functional technology programs with enterprise-wide impact.
• Manage multiple concurrent projects and initiatives within an assigned portfolio.
• Develop multi-year strategic plans, investment roadmaps, and delivery schedules.
• Oversee program governance, issue escalation, risk management, and executive reporting.
• Ensure alignment of program objectives with enterprise and IT strategic goals.
• Track benefits realization and drive continuous improvement across the portfolio.
• Lead quarterly and annual planning activities.
• Develop and manage portfolio budgets, forecasts, and funding strategies.
• Perform resource planning across internal teams, contractors, vendors, and managed service providers.
• Monitor financial performance and ensure effective use of technology investments.
• Develop business cases and investment recommendations for executive review.
• Manage vendor relationships, contracts, and service performance.

• Partner with business leaders, IT executives, architecture teams, and operational stakeholders.
• Present portfolio health, strategic recommendations, risks, and funding requirements to leadership.
• Facilitate decision-making and alignment across multiple organizations.
• Develop strong relationships with key stakeholders to ensure product and program success.
• Lead communication and change management activities for complex initiatives.

• Ensure successful delivery of technology solutions from concept through implementation and operational transition.
• Coordinate across product, engineering, cybersecurity, infrastructure, architecture, and operations teams.
• Remove organizational barriers and resolve complex program issues.
• Establish delivery standards, governance processes, and performance expectations.
• Drive Agile, Hybrid, and Waterfall delivery methodologies as appropriate.
• Provide mentorship and guidance to Program Managers, Project Managers, Scrum Masters, Product Owners, and emerging leaders.
• Promote a culture of accountability, innovation, collaboration, and continuous improvement.
• Serve as a trusted advisor and subject matter expert across the organization.
• Lead strategic initiatives and special assignments requiring executive-level judgment.

• Bachelor's degree in Computer Science, Information Systems, Business Administration, Engineering, or a related field.
• Master's degree preferred.

• 12+ years of technology program, portfolio, project, or product management experience.
• 8+ years leading large-scale enterprise technology initiatives.
• Proven experience managing complex, cross-functional programs with significant budgets and executive visibility.
• Experience serving as Product Owner, Product Manager, Program Manager, or Portfolio Manager.
• Demonstrated success leading digital transformation, infrastructure modernization, cloud migration, application modernization, or technology lifecycle management initiatives.