Manager, Infrastructure Operations

## What Does This Manager, Infrastructure Operations Role Involve?

ERP Suites is seeking an experienced Manager of Infrastructure Operations to lead and manage our infrastructure team.

This role is responsible for ensuring the stability, scalability, and security of our infrastructure, including networks, servers, storage, and cloud solutions. The ideal candidate is a seasoned leader with a deep technical background, a commitment to operational excellence, and a strong focus on customer satisfaction.

This role oversees daily operations, develops team capability, and drives operational excellence across all infrastructure services.

The manager will partner closely with the Data Center Manager, Project Managers, and Service Delivery Managers to plan, prioritize, and deliver customer work successfully.

This role is well-suited for a senior engineer or technical lead who is ready to take the next step into people management while remaining deeply involved in technical delivery.

Location:

· Our home office is based in Cincinnati, OH. However, we are open to hiring someone who is fully remote regardless of location.

Although the position is fully remote, occasional travel may be required based on job needs.

Travel:
Occasional visits to ERP Suites facilities or customer sites###

Key Responsibilities Ensure customer cases receive professional responses within eight business hours, are updated daily, and are resolved efficiently.

Act as a technical escalation point for complex infrastructure and networking issues.

Remain actively involved in infrastructure design, troubleshooting, and implementation alongside the team.

Provide hands-on guidance and mentorship to engineers during customer projects and operational work Review and contribute to technical architectures, network designs, and infrastructure standards.

Partner with Service Delivery Managers to provide customers with consistent communication and a unified service experience.

Lead infrastructure work streams in customer onboardings, JD Edwards upgrades, and other customer-facing projects.

Coordinate with Project Managers to schedule, plan, and execute project activities to ensure on-time and successful customer go-lives.

Lead daily team standups to manage work and maintain alignment.

Conduct weekly one-on-one meetings with team members to support performance, engagement, and development.

Develop quarterly goals, complete performance evaluations, and create individualized development plans for team members.

Collaborate with the Data Service Manager to plan and execute infrastructure and data center upgrades and modifications.

Participate in complex infrastructure upgrades, migrations, and technology changes.

Foster a culture of accountability, teamwork, and continuous improvement within the infrastructure operations team.

Monitor and enforce service level agreements (SLAs) to meet performance expectations.

Develop and implement disaster recovery and business continuity plans to ensure business resilience.

Stay up to date with industry trends and emerging technologies to drive innovation and efficiency.### What We’re Looking For

Experience:

5+ years in IT infrastructure management.
3–5 years of management experience in a multi-tenant managed services or consulting environment, including direct people leadership.

Demonstrated success mentoring and developing team members personally and professionally.

Hands-on experience leading or working in enterprise or data center networking, including customer connectivity, tenant isolation, and spine-leaf architectures.

Broad knowledge of related data center technologies such as storage, data protection, compute, and network systems.

Strong interpersonal and communication skills with the ability to collaborate effectively…