ServiceNow Implementation Specialist

Job Location s

US-Remote

LMI is seeking a skilled Service Now Implementation Specialist for a Federal DoW client. This is a fully remote position. A successful Service Now Implementation Specialist will demonstrate competency in Service Now, requirements analysis, critical thinking, and business growth while upholding the highest standard of ethical behavior.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors - helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

• Deliver the full implementation life cycle to support the deployment of Service Now modules into complex client environments
• Work with Agile teams and methodologies in a virtual environment.
• Develop a good understanding of the customer's Service Now business needs.
• Coordinate with client stakeholders to understand the mission needs of the client and implement those requirements in Service Now
• Provide technical expertise on all technical questions related to assigned implementation on the Service Now platform.
• Deliver in progress and final capability demonstrations of Service Now implementation to client stakeholders
• Implement Service Now modules for multiple customers.
• Implement configurations and customizations for multiple customers.
• Create and manage work spaces, business rules, UI actions, workflows, reports, dashboards, and user portals.

• Undergraduate degree required. Degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred.
• This position requires six (6) or more years' work experience.
• Four (4) or more years' experience in configuration and implementation of the Service Now platform or applications.
• Demonstrated experience in implementation and deployment of Service Now modules using Agile Dev Sec Ops  techniques in a client environment
• Demonstrated experience with Service Now platform capabilities in a client environment
• Demonstrated experience with the Service Now Business Rules and the scripting aspects of the Service Now Platform.
• Experience in Service Now application implementation and deployment
• Some travel may be required within CONUS only

• Experience implementing Service Now within a Human Centered Design framework
• Demonstrated experience in configuring and customizing Service Now Service Portal pages and widgets
• Demonstrated experience in configuring and customizing Service Now Work spaces.
• Demonstrated experience with the implementation of Service Now in Customer Service Management (CSM) and one additional module:
  Strategic Portfolio Management (SPM) domain, Human Resources Service Delivery (HRSD) or Integrated Risk Management.
• Demonstrated experience implementing Service Now modules to clients in the US Federal Government

• Service Now Certified System Administrator
• Service Now Certified Implementation Specialist - CSM

Target salary range: $76,000 - $130,000.

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including,…