IT Support Specialist

We are seeking a motivated, customer-focused IT Support Specialist to join our technology team. In this role, you will be the primary point of contact for ensuring our employees can seamlessly utilize hardware, software, and firm systems to accomplish their daily tasks.

You will provide comprehensive support for workstations, mobile devices, printers, telephony, A/V, cloud-based solutions, and enterprise software across our nationwide offices (Denver, New York, Washington DC, San Francisco, Los Angeles), remote staff, and traveling personnel.

Note:

Upon successful completion of onboarding and training, this position will operate on an East Coast–centric schedule to best support our eastern offices.

We are a fast-growing national law firm devoted exclusively to helping clients solve problems involving the nation’s most complex and high‑profile projects in transit, rail, real estate, land use, infrastructure, project financing, airports, renewable energy, environmental, conservation, and tribal law. The Firm’s work is often highly visible to the public. The work we do is rewarding and we are tremendously proud of the superior services our team is able to provide to our clients.

Our Firm strongly values our colleagues, as well as our clients. We believe that when you enjoy working with a great team, and know that your contributions make a difference, your professional life can and should be enjoyable and rewarding. We are proud to be recognized for both the quality of our work and a strong spirit of collaboration across all of the members of our team.

• Provide fast, effective technical assistance for issues spanning hardware, software, telephony, printers, mobile devices, and A/V systems.
• Log service requests, update tickets, and communicate status updates clearly to end-users.
• Identify, monitor, and resolve issues, escalating complex problems to our managed service provider (Pro Cirrus) or IT management when necessary.
• Act as a vital liaison between firm management, users, and external technical partners (including Pro Cirrus and iManage resellers).
• Troubleshoot and audit work-from-home (WFH) setups as needed[MW1] [MW2] .
• Systems & Inventory Management
• Execute peripheral hardware and software installations, upgrades, and configurations.
• Maintain accurate equipment inventories across all firm locations.
• Ensure copiers, scanners, and printers operate smoothly, coordinating maintenance and repairs.
• Test, evaluate, and assist with decisions regarding new software and technology, providing periodic reports to management.

• BS/BA in Computer Science or equivalent practical experience.
• 1–2+ Years:
  Computer hardware and software maintenance, installation, and troubleshooting.
• 2+ Years:
  Advanced proficiency with Microsoft Office 365 applications.
• 2+ Years:
  Advanced proficiency with Citrix environments (Pro Cirrus).
• 1+ Years:
  Client-server connectivity experience (Ethernet, TCP/IP, switches, routers, cabling).
• 1–2 Years:
  General office administrative skills.
• Preferred: 1+ years of law firm technology experience, including platforms like iManage or Coyote.
• Required Skills & Abilities
• Technical & Problem-Solving:
  Exceptional ability to diagnose issues, learn new applications rapidly, and translate technical concepts into clear instructions for end-users.
• Customer Service & Communication:
  Outstanding interpersonal, verbal, and written communication skills with a passion for helping people.
• Organizational
  
  Skills:
  
  Strong multi-tasking abilities with the capacity to meet deadlines, adjust to shifting priorities, and work both autonomously and collaboratively.
• Physical Requirements:
  
  Ability to lift up to 50 lbs., climb ladders,…