Sr IT Support Specialist

Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.

About The Role:

As a Senior IT Support Specialist , you will be a senior individual contributor and the hands-on technical anchor for daily IT operations. You will resolve the issues no one else can, mentor junior staff, and own the technical layer beneath the service desk: endpoint management, identity, and endpoint security. We are looking for someone who does not just close tickets buteliminatesthe work behind them, automating manual processes with Power Shell, replacing one-off fixes with repeatable procedures, and maturing how IToperatesas we scale.

You will partner closely with our Cyber, Networking, and People teams on work that crosses team boundaries.

This role reports to the IT Service Desk Manager and is based on site at our Atlanta, GA office. Two shifts are available, 7:00am to 4:00pm or 9:00am to 6:00pm, with flexibility based on team coverage. After 60 days, you are eligible for one fixed work-from-home day per week (Mondays). Travel to other Hermeus sites runs roughly oneto two trips per quarter to support projects and operations.

Responsibilities

• Service Desk & Escalations

Requirements

• 5+ years of progressive IT support or systems support experience in an end-user or service desk environment, supporting Windows, macOS, and Linux, with a solid working understanding of LAN/WAN, VPN, DNS, DHCP, and wireless troubleshooting.
• Hands-on experience across the Microsoft stack:
  Windows Server, Microsoft 365, Intune policy configuration and device enrollment at scale, and hybrid Active Directory / Entra  Group Policy, Conditional Access, and MFA.
• Demonstrated Power Shell proficiency, with concrete examples of manual processes you have automated in a production environment (Python and/or Bash a plus).
• Process-oriented approach to support work, with a track record of documenting and standardizing procedures, owning root cause analysis, and driving operational improvements to completion.
• Proven ability to manage a high-volume ticket workload while personally handling the most complex issues, communicating clearly with non-technical users, and mentoring junior staff.
• Ability to work onsite in Atlanta, GA with reliable and predictable attendance, participate in a weekly on-call rotation, and travel one to two times per quarter.

Preferred Skills & Experience

• Experience in aerospace, defense, or another highly regulated industry, or in an MSP, startup, or other fast-paced high-growth environment.
• Version control and CI/CD pipelines (Git Lab preferred) and configuration management tooling such as Ansible for managing scripts and configuration as code.
• Hands-on experience with our tooling or close equivalents:
  Ninja One or a comparable RMM platform, Apple Business Manager, Jira Service Management, and identity lifecycle automation such as Hire2
  
  Retire / RoboMQ.
• Experience supporting cloud platforms and virtualized infrastructure (Azure and/or AWS).
• Ability to obtain and maintain a Top Secret security clearance.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, and familiarity with ITIL or service management best practices.

Physical Requirements

This is a hands-on role supporting physical hardware in office, manufacturing, and test environments. With or without reasonable accommodation, it requires lifting, carrying, and…