Security Analyst CST

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support.

With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us.

As a Security Analyst I, you'll be our first line of defense against cyber threats. You'll swiftly respond to security alerts, investigate potential malicious activity, secure compromised accounts, and review change activity to prevent or minimize security events. By managing routine security tool adjustments and escalating complex issues, you'll ensure our defenses remain effective and responsive, safeguarding our client's assets and data.

This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).

4 days on, 3 days off! Monday-Thursday, 12am–11am CST (following a required training period on day shift, M–F 8am–5pm CST — duration varies by individual progress). This role also includes participation in a rotating on-call schedule.

Actively monitor security dashboards, queues, and alerts from various sources (automated tools, escalated tickets) to detect potential threats.

Conduct initial investigations into security alerts, perform rapid response actions like securing user accounts, and collect necessary log data for analysis.

Analyze findings to determine the scope and severity of incidents, resolving straightforward issues and escalating complex cases to Level 2 Analysts with clear, concise information.

Review and implement authorized, routine changes to security tools, such as processing client exemption requests in the EDR or temporarily adjusting settings for testing.

Work closely with fellow analysts and security engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment.

Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, and provide guidance during incident resolution.

Interact effectively with other teams (e.g., Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information.

Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions within Connect Wise.

Offer timely and helpful support related to security inquiries, upholding a professional and customer-service-oriented approach in all interactions.

• 1-2 years of experience in Cybersecurity
• 3-5 years in an IT role including log analysis,…