Technical Writer: Documentation Expert in Winston-Salem, NC

Technical Web Content Contractor Full-time Remote Winston-Salem, NC

Our growing firm needs a contract Technical Writer in Winston-Salem, NC, to refine our existing documentation and create new materials as we roll out a series of crucial software updates.

• Overhaul existing software documentation for clarity, conciseness, and accuracy, targeting a wide range of user skill levels.
• Develop entirely new documentation for our forthcoming API releases. Your experience in detailing API functionalities will be vital.
• Compose user guides, training materials, and FAQs to enhance the user experience and lessen support ticket volume.
• Collaborate closely with our engineering, product, and customer support teams to gather essential information and ensure all technical nuances are accurately captured. Communication is key!
• Maintain an active repository of all documents, following our pre-established version control system.
• Evaluate and incorporate user feedback into documentation improvements. Direct engagement and iteration are welcomed.
• Maintain expert knowledge of all company software and associated workflows.
• Potentially assist in the creation of training videos or interactive tutorials to enrich our learning center resources.

• A demonstrated history of crafting impactful and accessible technical documentation. Bonus points if you've worked on SaaS products.
• Excellent command of the English language with superior writing and editorial capabilities.
• Fluency in various documentation tools and formats (e.g., Markdown, HTML, PDF). Familiarity with Git is a plus.
• Ability to thrive in a completely remote working arrangement while meeting all deadlines.
• Self-motivation, coupled with an eagle eye for detail.
• A passion for deciphering complex systems and explaining them simply.
• Adaptability; projects and priorities can shift rapidly depending on project needs.
• Knowledge of SEO best practices.

• Deep familiarity with documenting APIs. Your mastery of related principles is invaluable.
• Hands-on with documentation generation tools like Sphinx or Jekyll.
• Understanding of software development life cycles (SDLC).

We are a dynamic technology solutions provider dedicated to delivering streamlined project management workflows. Located in Winston-Salem, NC, and fully remote, we prioritize a collaborative, supportive culture. At [Company Name], we believe in fostering professional growth while honoring work-life equilibrium. Although this is a remote, contractor position, there could be potential opportunity to move to a Full-Time role in the future.

• A flexible and 100% remote work environment.
• Contract-based rate commensurate with experience.
• Opportunities for long-term collaboration.
• A positive, team-centered approach focused on empowerment.
• Project autonomy allowing you to take command of your role and work with confidence.
• Growth potential as we continue to scale.