Site Reliability Engineer; SRE

At GIRO, our mission is clear:
Improving quality of life around the world through software and services that increase the efficiency of public transport and postal delivery. Joining us means contributing to projects and initiatives that makes a real difference to millions of people. Every line of code, every idea, every action, advances our impact around the world. Join us and let’s lead the way forward, together.

• Join a Quebec software company that is an international leader
• Advance your career in a collaborative work environment where expertise and commitment are the driving force behind every project
• Stability based on long-lasting client relationships and our long-term vision

Here, we focus on an inclusive and positive environment.

• Flexible working hours, including remote work for a balanced life.
• Team activities and annual traditions that we take pride in
• Everyday support:
  Employee assistance program, telemedicine and mental health support.
• Training and professional development opportunities to grow, learn and discover your way forward.

As a Site Reliability Engineer (SRE), you will help ensure the availability, performance, and resilience of GIRO’s hosting services. You will work on production environments, enhance observability, and automate recurring operations to reduce manual intervention and improve service reliability. You will also act as a Level 3 technical expert, supporting Project teams with complex issues related to delivery tools used by self-hosted clients.

• Monitor and improve the availability, performance, and resilience of production environments;
• Define and evolve SLIs/SLOs, dashboards, metrics, and alerting mechanisms;
• Diagnose complex incidents, contribute to service recovery, and perform root cause analyses;
• Automate recurring operations and develop tools to reduce manual work and the risk of errors;
• Contribute to capacity management, as well as backup, restore, and disaster recovery mechanisms;
• Provide Level 3 expertise to Project teams on delivery tools and processes for self-hosted clients;
• Collaborate with Project, Development, Platform, Cloud, DBA/DBRE, Architecture, and Security teams to improve solution reliability and operability;
• Document interventions, maintain runbooks, and turn lessons learned from incidents into sustainable improvements.

• 3 to 7 years of relevant experience in SRE, Cloud operations, Dev Ops, or a similar technical role;
• Good knowledge of Microsoft Azure environments and concepts related to networking, identity, and security;
• Experience with observability, ideally using tools such as Grafana, as well as metrics, logs, and alerting mechanisms;
• Experience diagnosing and resolving complex incidents in production environments;
• Experience with automation and scripting;
• Good understanding of resilience, high availability, backup, restore, and disaster recovery concepts;
• Ability to collaborate with multiple technical teams and communicate clearly during incidents or complex technical situations;
• Strong organizational skills, autonomy, sound judgment, and the ability to prioritize effectively;
• Customer-focused mindset and a commitment to continuously improving service reliability and efficiency.

• Experience in a SaaS environment or hosting client solutions;
• Experience with SRE practices, SLIs/SLOs, and incident management;
• Knowledge of Grafana or comparable observability tools;
• Experience with software deployment and delivery tools and processes.

In accordance with the standards and regulatory requirements to which GIRO…