Application Support Technical Analyst

Ready to turn vision into action

Magellan is an international Management and Technology Consulting Group. Our strength lies in our ability to combine businessexpertiseand technological excellence to support companies and public organizations throughout their transformation journeys.

VISION IN ACTION

In an environment where change is accelerating organizations must continuously reinvent their models to remain competitive. To address these challenges we support our clients from strategy definition through operational implementation combining business expertise technological mastery and execution capabilities.

Joining Magellan means becoming part of a community of 6700 committed professionals united by a shared ambition:address our clients challenges in all their complexity to build practical actionable solutions that are closely aligned with real-world needs.

What will your future missions look like

By joining Magellan you will work within multidisciplinary teams and contribute to impactful projects at the heart of major transformations:
Generative AI intelligent platforms social and environmental challenges and more.

What Magellan guarantees you: a professional experience that is people-centered enriching and fulfilling!

The opportunity

Join our Transport and Mobility Settlement and Specialist Services Business Unit as a 3rd Level Technical Support Analyst where youll work as part of a dynamic team of on-shore and off-shore professionals supporting critical systems for the UK Rail Industry. The role requires strong Microsoft C# expertise and offers the opportunity to utilise your advanced problem-solving and development skills.

This role is a remote working role (Mainland UK based) although there is an expectation that the candidate will attend the monthly team collaboration day in North West England and also be available for occasional visits to customer sites or Magellan sites as required. Please note that in the initial post-joining period there will be a requirement to regularly travel to meet colleagues at another Magellan site to transition knowledge for a service for which you will then become the technical lead.

It is anticipated that this transition will take between 3 and 6 months to complete.

The role will also require you to participate in out of hours on-call support as part of a rota and occasional out of hours maintenance work (all delivered remotely).

Day-to-day responsibilities

Technical Support & Problem Resolution

• Investigate and resolve complex Incidents escalated from 1st/2nd level support teams or triggered by automated monitoring
• Perform detailed fault analysis and root cause investigation on production and pre-production systems
• Produce Change Implementation Plans and represent these at Change Approval Board meetings as necessary
• Develop comprehensive solutions and implement fixes for critical system issues
• Create/Maintain troubleshooting documentation and Standard Operating Procedures
• Provide technical guidance and mentoring to junior support team members
• Perform on-call support as part of rota for a variety of different Rail related applications

Development & Enhancement

• Attend meetings with clients to discuss requirements for new releases
• Impacting change requests from clients; clarifying their requirements where unclear and identifying options producing estimates for work and assisting in the production of proposals
• Develop and deploy bug fixes and hotfixes in C# applications
• Ensure that deprecations in libraries are identified and impacted and solutions are developed and thoroughly tested
• Participate in the design and development of significant enhancement releases
• Write clean well-documented code following established coding standards
• Conduct code reviews and ensure code quality

• Collaborate with cross-functional teams to address challenges and deliver high-quality solutions

• Stay up-to-date with industry trends best practices and emerging technologies to continually enhance technical skills and contribute to innovative solutions.

Quality & Process Management

• Ensure all work adheres to change management and release protocols
• Maintain accurate documentation of all issues investigations and resolutions
• Monitor system performance and proactively identify improvement opportunities
• Contribute to continuous improvement of support processes and procedures
• Participate in testing validation and deployment of releases

Version Control and Deployment

• Use version control systems (e.g. Git) to manage codebase track changes and collaborate…