Senior L1 Engineer
Remote / Online - Candidates ideally in
South Africa
Listed on 2026-10-18
South Africa
Listing for:
Uptime Solutions Ltd
Full Time, Remote/Work from Home
position Listed on 2026-10-18
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
- Fully remote
- South Africa - work from home. - Industry - MSP (MUST have experience within this type of business).
- Salary
- Up to R25,000 basic per month plus benefits (R27,000 CTC). - Hours - US hours (typically 3pm - 12am SAST).
- The successful candidate will be responsible for providing first-line support to our Managed Service customers.
- This includes troubleshooting and resolving IT issues, managing customer tickets, and passing tickets to our On Site Engineering queue where required.
- Additionally, escalating complex issues to our 3rd line engineers.
- The ideal candidate will possess a minimum of 2 years of verifiable experience as a full-time IT Service Desk Engineer and will have the aim to work long-term with the company in developing their role in this exciting and mature company.
- Ticket Resolution:
Efficiently manage and resolve IT support tickets from our educational and business clients, ensuring timely and effective solutions. - 1st and 2nd Line Support:
Provide both 1st and 2nd line support for a wide range of IT issues, including but not limited to hardware, software, networking, and security. - Provide technical support for Microsoft 365 services, including:
Exchange Online, SharePoint Online, Teams, One Drive, and Intune. - Basic troubleshooting network connectivity, wireless, firewall, server, endpoint, identity, access, and performance-related issues
- Windows Troubleshooting:
Diagnose and resolve Windows OS-related issues, ensuring the seamless operation of client systems. - Client Communication:
Maintain clear and professional communication with clients, keeping them informed about the status of their support requests and providing guidance when necessary. - Documentation:
Create and maintain comprehensive documentation of client environments and issue resolutions.
- Previous experience in an IT support role, preferably within an MSP environment.
- Strong knowledge of Microsoft 365 administration.
- Proficiency in Windows operating systems and troubleshooting.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with excellent telephone manner.
- IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
Position Requirements
10+ Years
work experience
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