Remote Technical Support Engineer
South Africa
Listed on 2026-10-18
-
IT/Tech
IT Support, Technical Support
Our client is looking for an experienced Remote Technical Support Engineer to provide expert assistance to their clients from the comfort of their own home. This fully remote position is critical for ensuring customer satisfaction and the optimal performance of our client's innovative technical solutions. You will be the first point of contact for clients facing technical challenges, employing your diagnostic skills and product knowledge to provide timely and effective resolutions.
This role demands exceptional communication abilities, a proactive mindset, and the discipline to manage your workload effectively in a distributed team environment. If you are passionate about technology and thrive in a remote-first culture, this opportunity is ideal for you.
- Provide high-level technical support and troubleshooting for software and hardware issues via phone, email, and chat.
- Diagnose complex technical problems, identify root causes, and implement effective solutions.
- Document all customer interactions, technical issues, and resolutions in the CRM system.
- Collaborate with product development and engineering teams to elevate and resolve bugs and feature requests.
- Develop and maintain technical documentation, knowledge base articles, and FAQs for clients and internal teams.
- Proactively monitor client systems and identify potential issues before they impact performance.
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 3-5 years of experience in technical support or a similar client-facing technical role.
- Strong understanding of networking, operating systems, and common software applications.
- Excellent communication, problem-solving, and analytical skills.
- Proven ability to work independently and manage time effectively in a remote setting.
- Experience with remote support tools and ticketing systems is essential.
- Competitive salary with potential for annual bonuses.
- Fully remote work arrangement with flexible hours.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and company holidays.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).