Senior IT Specialist

• Responsibilities
  :
  As the Senior IT Specialist within our Technical Operations team, you will be responsible for delivering first class IT administration, system maintenance, process management, independent IT project delivery, supplier management, and more
• Salary
  : £37,000 to £45,000per annum, depending on your previous experience
• Benefits
  :
  Discretionary profit share bonuses, hybrid working options that allow you to work from home up to 50% of your time after passing probation, generous holiday allowance, flexible working hours, employer pension contributions, comprehensive travel insurance, private medical insurance, critical illness cover, income protection, full funding for external training, interest-free travel loan scheme, discounted gym memberships, and more
• Role Type
  :
  Full-time, permanent
• Start date
  :
  This role will ideally commence on Monday 11th January 2027 or Monday 15th February 2027. We do also have later start dates throughout 2027, and you will be asked to state your availability on your application form
• Location
  :
  This role is available in our Global Headquarters in Cambridge

Our Technical Operations (Tech Ops) team is seeking a Senior IT Specialist to join an established team of five talented IT professionals. The role involves working closely with IT management and non-technical stakeholders to scope, design and deliver systems projects, managing IT systems, and resolving complex IT issues.

This role involves a balance of independent and collaborative working, e.g., independently planning how a software would be implemented, then working closely with managers and colleagues to review, adjust and implement it, and finally delivering training to users and administrators to ensure the solution’s adoption and success over time.

Key responsibilities will include:

• Managing, maintaining and administrating IT systems to a high standard of quality; proactively proposing and implementing improvements to IT processes. Delivering and co-ordinating resolutions and workarounds for complex issues
• Working with IT leadership and non-technical managers to understand open-ended requirements, design creative and tailored solutions, and implement them with accompanying written documentation and procedures to ensure a solution’s long-term success. Designing, delivering, and overseeing the business impact of, a wide range of technical projects
• Creating and maintaining high-quality guidance, architectural documentation, processes and SOPs, and training materials for colleagues and users, ensuring technical knowledge is communicated clearly, managed effectively, and easily accessible
• Supporting the career development and growth of junior colleagues, which may include onboarding new team members, reviewing work, identifying training needs across the team, and delivering training
• Co-ordinating third-party suppliers to deliver work effectively and managing their performance by driving urgency, setting clear expectations, addressing underperformance constructively, and creating accountability for service quality and outcomes
• Acting as a conduit between the Tech Ops team and the wider company, developing strong working relationships with others

We are seeking a highly motivated and proactive individual who will enjoy building relationships with customers and managers across the company, communicating IT changes to non-technical audiences, and confidently advocating for new ideas and solutions. You will be skilled in identifying, designing, implementing, and documenting technical solutions to ensure effective management of IT systems in the long-term. In our small team, every colleague has clear ownership and visible impact;

this environment will suit a passionate and results-driven person who enjoys being accountable and responsible for their work.

Essential requirements for the role are:

• 3 to 5 years of experience in an IT-related role, including at least 2 years in a role involving systems management and delivering technical projects/changes
• An in-depth understanding of the Microsoft technology stack, including Windows 11, Microsoft 365, Intune, Entra , Exchange Online, Teams, Defender, Conditional Access, and more
• An excellent team player who proactively thinks about the needs of the wider team, while also working independently and productively to deliver complex tasks to a high standard
• Experience delivering IT-related projects, paying close attention to risks, progress, communication, and documentation…