Senior Application Support Consultant

Company Description Meet Unit
4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose:
Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people.

We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique

Job Description We are looking for a Senior Application Support Consultant to join our team, supporting customers across the EMEA and UK regions on the Unit4 ERP platform.

This is a senior, hands-on role. You will play a key role in stablising and strengthening a team that has undergone recent changes, ensuring high-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives.

Alongside managing complex support cases and escalations, you will help develop team capability through knowledge sharing, training, and coaching, while also gaining exposure to both Unit4 ERP and ERPx through structured learning opportunities.

Key Responsibilities Manage and resolve daily incoming customer support cases across EMEA and UK regions

Act as a subject matter expert for complex issues and escalations

Provide guidance and mentoring to team members as required

Deliver training sessions and support knowledge development within the team

Take ownership of escalation management, ensuring timely and effective resolution

Operate within a flat team structure, covering both first-line and advanced support responsibilities

Balance operational support delivery with strategic contributions such as mentoring and process improvement

Contribute to special projects and process improvements

Work across both Unit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programme

Qualifications

Must-Have Proven experience with Unit4 ERP/x (essential)
Strong knowledge of the Financial/Logistics module

Basic SQL skills (querying, troubleshooting)
Strong English communication skills (written and verbal)
Ability to manage both standard support cases and complex escalations

Occassional travel to customer sites where required

Nice-to-Have Advanced SQL knowledge

Experience in mentoring or coaching colleagues

Training delivery experience

Previous experience handling escalations in a support environment

Additional Information Who we are?

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.

We are reimagining how work makes people feel.

What we offer?a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industrya commitment to sustainability - with…