APDS ServiceNow Admin

Apexon is a digital first technology services firm specializing in accelerating business transformation and delivering human centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.

Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, Dev Ops, IoT, mobile, quality engineering, and UX, along with deep expertise in BFSI, healthcare, and life sciences, helping businesses capitalize on the unlimited opportunities digital offers.

Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon has a global presence across four continents.

We are hiring for an APDS Service Now Admin opportunity.

Role: APDS Service Now Admin

Location: Remote

Position: 1

Work Arrangement: Remote

Active Secret clearance is required.

Role Overview

We are seeking an experienced APDS Service Now Admin to administer and support the integration between a custom-coded Account Provisioning/Deprovisioning System (APDS) and the Service Now platform. The role focuses on interface monitoring, workflow configuration, data reconciliation, incident resolution, access control, audit support, and change management while ensuring compliance with applicable government security, privacy, records-management, and authorization requirements.

Required Skills

• Core Consulting Skills
• Agile Software Development Methodology
• Java Functional Validation
• Oracle Database
• Service Now implementation and administration
• Service Now workflow configuration and integration support
• Interface monitoring and data reconciliation
• Access control and incident resolution
• Change management and audit support
• Knowledge of government security, privacy, records-management, and authorization requirements

Key Responsibilities

• Administer and support the integration between the custom-coded APDS and the Service Now platform.
• Monitor interfaces and troubleshoot integration issues to maintain reliable system operations.
• Configure and maintain Service Now workflows supporting account provisioning and deprovisioning processes.
• Perform data reconciliation to identify and resolve inconsistencies between integrated systems.
• Investigate and resolve incidents related to platform functionality, interfaces, and account provisioning workflows.
• Maintain access controls and support appropriate access management practices.
• Support audits by maintaining relevant records, documentation, and evidence.
• Coordinate change management activities and validate changes before and after implementation.
• Ensure compliance with applicable government security, privacy, records-management, and authorization requirements.
• Collaborate with application, infrastructure, and security teams to maintain stable and compliant operations.

Education Requirement

Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field is preferred.

Our Commitment to Diversity & Inclusion

Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the four regions in which it operates: USA for the seventh time in 2026, India for the tenth consecutive time in 2026, the UK for the fourth time in 2026, and Mexico for the second time in 2026.

Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination…