ServiceNow Solutions Architect - Remote
Providence, Providence County, Rhode Island, 02912, USA
Listed on 2026-10-18
-
IT/Tech
IT Consultant, IT Project Manager, IT Business Analyst, Systems Analyst
Job :
Location:
Remote
Employment Type:
Full-Time
As a Service Now Solution Architect, you will make an impact by leading the design, governance, and delivery of enterprise Service Now solutions that support critical business operations and digital transformation initiatives. You will be a valued member of the Service Now practice, collaborating closely with business stakeholders, architects, developers, and delivery teams to drive strategic enhancements and platform innovation.
In this role, you will:- Lead weekly demand backlog meetings and collaborate with stakeholders to prioritize new initiatives and enhancement requests.
- Design scalable, secure, and sustainable Service Now solutions aligned with business and enterprise architecture standards.
- Present solution designs, technical recommendations, and architectural decisions through governance and Architecture Review Board forums.
- Manage change requests, deployment planning, release coordination, and production readiness activities.
- Perform hands‑on Service Now development and configuration while providing technical leadership to the delivery team.
- Drive Agile delivery activities including backlog refinement, sprint planning, testing, deployment, and continuous improvement.
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered- Extensive experience as a Service Now Solution Architect, Technical Architect, or Lead Technical Consultant.
- Deep expertise in Service Now ITSM, including Incident, Problem, Change, Request, Knowledge Management, Service Catalog, and related platform capabilities.
- Strong hands‑on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, Workflows, ACLs, Notifications, Update Sets, and integrations.
- Proven experience creating technical solution designs and presenting architecture recommendations to governance boards and senior stakeholders.
- Strong understanding of Agile delivery methodologies, including demand management, backlog refinement, sprint planning, testing, release management, and deployments.
- Experience leading distributed technical teams and mentoring Service Now developers.
- Excellent communication, stakeholder management, and problem‑solving skills.
- Service Now Certified System Administrator (CSA).
- Service Now Certified Implementation Specialist (CIS) certification(s).
- Experience with Service Now integrations using REST, SOAP, Integration Hub, and third‑party platforms.
- Experience with additional Service Now modules such as ITOM, ITAM, HRSD, CSM, SPM, Sec Ops, or FSM.
- Experience supporting large‑scale Service Now transformation, modernization, or platform consolidation initiatives.
Applicants will be accepted till 11/15/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
Please note, this role cannot offer visa transfer or sponsorship now or in the future
The annual salary for this position will be in the range of $133,000 - $156,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-…
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