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Operations Support Specialist; Torren and VIZAQ Operational Tools
Job Description & How to Apply Below
Operations Support Specialist (Torren and VIZAQ Operational Tools)
Remote Position Responsibilities
- Serve as the primary point of contact for client-reported issues, bugs, and technical inquiries related to Torren and VIZAQ
- Triage and diagnose technical problems, identifying root causes where possible
- Clearly communicate technical issues to backend developers, including reproduction steps and impact assessment
- Maintain consistent client communication, providing updates, timelines, and resolutions
- Support incident tracking and documentation, including ticketing and reporting trends
- Collaborate with IRAD and engineering teams to prioritize fixes and improvements
- Assist in developing user guides, FAQs, and troubleshooting documentation
- Provide feedback on product usability and performance based on client interactions
- Experience in technical support, product support, or customer success in a software or SaaS environment
- Strong ability to communicate technical concepts to non-technical users
- Working knowledge of:
- APIs and system integrations
- Basic debugging and troubleshooting workflows
- Web-based platforms and data systems
- Ability to interpret logs, error messages, and system behavior
- Strong organizational skills
- Client-facing professionalism and responsiveness
- Technical curiosity and problem-solving mindset
- Ability to translate between technical and non-technical stakeholders
- Strong written and verbal communication
- Ownership and accountability in resolving issues
- Familiarity with AI or machine learning tools, data analytics platforms, or decision-support systems
- Experience working with government or defense clients
- Basic understanding of backend systems, databases, or cloud environments such as AWS or Azure
- Experience working directly with software development teams in Agile or Scrum environments
Capture Manager (DoD Focus) Active Secret
Northern Virginia or Tampa, FL (Preferred)
Proposal Manager
Remote, but the employee may occasionally need to attend proposal activities at SRG’s corporate office in Stafford, Virginia.
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