Advisor-IT Risk and Compliance

While this is a remote position, the successful candidate must reside within 50 miles of a Fed Ex Freight location within the continental US.

Responsible for the administration, support, maintenance, and continuous improvement of enterprise governance, risk, compliance, cybersecurity, and AI-enabled systems. Position sits within the Info Sec Governance, Risk, and Compliance (GRC) organization and provides operational support for Service Now, Azure-based solutions, SharePoint, chatbot and knowledge-management platforms, Microsoft Power Platform solutions, and associated cloud services and system integrations.

Serves as a primary point of contact for platform administration, workflow and automation support, content management, troubleshooting, system documentation, user enablement, and platform health monitoring across the supported systems portfolio.

• Administer and support Service Now applications, workflows, forms, service catalog items, notifications, reports, dashboards, access controls, security groups, and system integrations, including capabilities supporting Integrated Risk Management, Third-Party Risk Management, Business Continuity Management, Security Incident Response, and Vulnerability Response.
• Administer and support an Azure-based, agentic solution used to facilitate project and application security reviews, threat analysis, risk-based routing, evidence collection, and security decision support.
• Monitor and support Azure-based agents, workflow orchestration, decision logic, prompts, knowledge sources, structured outputs, integrations, human-review checkpoints, data quality, service-level performance, operational health, and audit readiness.
• Configure, test, maintain, and continuously improve AI-assisted security-review capabilities, including agent behavior, retrieval-augmented generation, knowledge grounding, rule management, workflow routing, output validation, and the translation of security requirements into automated review processes.
• Create and maintain SharePoint Online sites, document libraries, metadata, permissions, navigation, knowledge repositories, content lifecycle processes, and chatbot knowledge sources, including document ingestion, search indexing, conversational content, and response-quality monitoring.
• Configure and support Microsoft Power Platform solutions, including Power Apps, Power Automate, Power BI, Dataverse, notifications, approvals, routing, reporting, and business-process integrations.
• Support Azure-hosted services and application components, including Azure OpenAI, Azure AI Search, Azure Logic Apps, data repositories, application monitoring, logging, identity configurations, Entra , application registrations, authentication, and authorization.
• Troubleshoot incidents, service requests, workflow and automation failures, agent behavior, search and retrieval issues, access problems, data-quality issues, API integrations, and service disruptions in coordination with business, cloud, infrastructure, development, security, and vendor-support teams.
• Support platform operations for additional governance, privacy, compliance, and cyber-resilience solutions, including One Trust, Loopio, Cohesity, cyber vault, backup, and recovery platforms; coordinate releases, testing, maintenance, change-management activities, resiliency exercises, and operational-readiness reviews.
• Develop and maintain system documentation, configuration records, knowledge articles, support procedures, user guides, process flows, test records, and training materials
• Comply with all applicable laws/regulations and company policies/procedures
• Perform other duties as required.

Disclaimer: This job description is general in nature and is not…