IT Support​/Systems Administrator

• Job Category Operations
• Employee Type Full Time

• Name Kimberly

Job Summary: This position is responsible for being the primary contact for support of all IT related systems & issues.

Key Roles :

• Manage and resolve IT tickets in a timely and accurate manner with proper documentation.
• Configure & setup laptops/desktops.
• Manage and maintain the security of IT servers, systems, and services.
• User education and training.
• Primary support for troubleshooting and maintenance of all software, computers, and printers.
• Support, troubleshoot and maintain internal LAN and wireless network technologies.
• Perform hardware upgrades, and resource optimization as required.
• Manage Active Directory, Windows Workstations & Windows Servers.
• Maintain and manage security of our dealer management software (Karmak Fusion).
• Oversee phone system and cell phones.
• Office 365 Administration and Support.
• Assist with creation and modification of reports within the Karmak FRW reporting tool.
• Assist with documentation of policies and procedures.
• Provide individual instruction and training to users on new or updated technologies.
• Maintain a clean and organized work area.

Required Skills/Abilities:

• Detail oriented and highly organized.
• Ability to prioritize IT tickets and plan daily activities accordingly.
• Ability to adjust and adapt to changing priorities.
• Ability to articulate complex IT concepts in easy-to-understand terms.
• The work performed is to be in a professional manner in accordance with or exceeding company standards.
• Solid Troubleshooting skills and ability to stay calm under pressure.
• Maintain a professional appearance and attitude toward customers and fellow employees.

Education and Experience:

• 2-year degree in computer science, information technology and/or 2-3 years related experience
• Prior working experience with Karmak Fusion and/or Karmak FRW software a plus
• Experience with Office 365, Active Directory and Windows desktops a must.
• Experience troubleshooting wired and wireless network issues.
• Additional certifications including ITIL, CompTIA, A+ and/or Network+ are a plus.
• Experience with Manage Engine Endpoint Central and Fresh service or other IT support software a plus.

Physical Environments:

• This is an on-site position with occasional remote work.
• Primarily office area but may need to enter shop and work in areas that require hearing and eye protection.