Senior Technical Consultant - on-site

Service Now Senior Technical Consultant

On-site Erskine (preferred), Newcastle, Farnborough

Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.

As a Service Now Senior Technical Consultant you will be part of an innovative team, working to develop world class customer solutions using the Service Now platform.

Provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based solutions, data design and conversion, technically-focused testing, and configuring technical infrastructure components; and serve as a technical resource on a team. You will develop and demonstrate specialized knowledge and skills in Service Now as an enterprise solution. Focus on designing and implementing solutions on the Service Now platform.

Provide guidance, thought leadership, and hands-on development to both our client and internal technical resources.

• Participate in client workshops and requirements gathering to build requirements and design solutions.
• Advising and making recommendations on proposed solutions.
• Develop in Service Now the defined solutions to meet defined requirements to a high standard of quality, including configuration, scripting, testing, demonstrations to customers, UAT and go-live support.
• Mentor and train more junior members of the team.
• Produce documentation and training material for the implemented solutions.

• The ideal candidate will have several years’ experience in Service Now design and development preferably in a consulting environment.
• Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous.
• An understanding of Service Management concepts, delivery assurance principals and procedures.
• A high level of knowledge of the Service Now application and ideally experience of building custom applications and integrations with other platforms.
• Powershell script skills - + Java script + Maria DB.
• Ideally you will have obtained some of the following certifications:
  Service Now Certified Administrator, Service Now Certified Implementation Specialist, Service Now Application Developer, ITIL Foundation, Additional specialist Service Now certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage.
• You will need to have strong communications both written and oral, ability to present solutions to customers including senior management and be highly focused on providing strong customer service.
• Able to work as part of a team or individually to project timelines, you will need to be pro-active, creative and able to research solutions and make recommendations, willing to learn and take on new challenges.
• You will need to have the ability to work from home and also to travel to client locations for meetings and workshops or work on client sites for periods where required.

You will be joining one of the leading Service Now partners who strive to maintain the highest levels of attainment in Service Now. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development. You will be joining a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the…