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Bilingual Technical Support Specialist Remote
Job Description & How to Apply Below
This remote role requires a passion for customer service and a solid technical background. You will be responsible for training service providers, maintaining technical documentation, and ensuring high customer satisfaction through effective problem-solving. Your bilingual skills will enhance communication with diverse clientele, making a significant impact in the field.
Key Responsibilities:
• Conduct initial and ongoing training for service technicians
• Provide technical assistance via phone to service personnel
• Maintain documentation for equipment and support resources
• Collaborate with managers on customer installation and technical needs
• Support field services and special projects as required
Requirements:
• Bilingual in French and English
• 2+ years in technical support or field service
• Strong mechanical aptitude and product knowledge
• Excellent customer service skills
• Flexibility for on-call responsibilities and travel
Bring your technical expertise and customer-oriented mindset to Franke's dynamic team.
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