IT Print Service Suppot Technician - Fully REMOTE - LOCAL to Richmond or Very Close
Alexandria, Fairfax County, Virginia, 22350, USA
Listed on 2026-10-18
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description
Print Service Support Technician - Phone and In Person IVs required!
Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.
Pls note:
The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?
ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Required/Desired Skills
Skill Required /Desired Amountof Experience
Microsoft 365
Required
5
Years
Strong communication and interpersonal skills and detail oriented
Required
5
Years
Strong analytical and troubleshooting skills
Required
5
Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Required
5
Years
Experience Utilizing ticketing systems (e.g., Service Now, Jira, or equivalent) to track and document support requests.
Required
5
Years
Commitment to delivering high quality end user support and customer service
Required
5
Years
Experience in a help desk or technical support role.
Required
5
Years
Knowledge of IT systems
Required
5
Years
Knowledge of print services environment
Desired
2
Years
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