Esports Technical Specialist

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in‑person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range $62,400 - $63,900

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S5

FLSA Status Exempt

• 8:30am – 5:00pm (academic year)
• 8:00am – 4:30pm (summer)

This position has occasional on‑call support for night and weekend events. Hours may vary based on operational needs.

Job Type Full-time

Unionized Position Code Not Applicable

The Esports Technical Specialist provides support and consultation to assure the smooth and efficient operation of technology in the Student Experience recreation and competitive Esports facilities. The Esports Technical Specialist will provide technical support and troubleshooting for gamers in the competitive gaming world and will administer and maintain systems related to esports labs. They are responsible for resolving issues related to hardware, software, internet connectivity, and other technical aspects of gaming, using an in‑depth knowledge of divisional systems and gaming technologies.

• A Bachelor’s degree and 2-3 years of experience with gaming or Esports-related technology.
• Application support and administration along with experience in IT systems and projects is recommended.

• Strong technical understanding is essential for success in this role, including the ability to troubleshoot problems and identify possible solutions
• Ability to fix hardware and software issues, and understand network infrastructure and gaming platforms
• Excellent communication and customer service skills in order to provide a high level of support to players and staff
• Ability to remain calm under pressure and think quickly, along with the ability to explain technical topics in simple terms
• Demonstrated proficiency in the support of audio‑visual technologies used within gaming spaces and experience with broadcast technology would be a plus

• Provide primary technical support, assistance, and troubleshooting for all technology used in the Student Experience Division’s esports facilities, including computer hardware, gaming technology, software, and audio‑visual technology. Due to the nature of gaming activities and student needs, the Specialist should be available for occasional on‑call, nights, and weekends as needed to resolve issues, particularly during large events
• Administer, maintain, and ensure the performance of applications and systems used in the esports labs
• Supervise and train esports student event staff
• Ensure smooth operation during events by providing planning and support for the use of event‑related technology
• Conduct training on, and develop and maintain documentation for, the use of esports‑specific technology
• Act as the primary technical liaison for the esports facilities, interfacing with divisional and central IT resources as well as vendors to ensure smooth and efficient operation of esports facilities