Technology Engineer

Looking to start your career as a Technology Engineer? Maybe you have built some awesome experience but want a role that will allow you to combine technical expertise with problem-solving skills? How about doing this with a company that prioritises your career and personal development?

Whether you are a recent graduate or want to build on your current experience, we would love to hear from you.

Point Wire is an innovative, fast-growing Cyber Security Consultancy helping organisations protect their people, systems, and data from evolving digital threats. We are looking for Technology Engineers who will play a key role in Cyber Defence and Engineering, focusing on the deployment, management, and enhancement of security platforms, tools, and controls across our clients and internal operations at Point Wire.

As a Technology Engineer your responsibilities will include – implementing and fine-tuning security tools to protect sensitive data, mitigate threats and safeguard our clients' assets, systems, networks, and users.

• Service Desk Support – Manage and resolve Level 1, 2, and 3 Service Desk tickets independently with minimal support
• Technical Troubleshooting & Issue Resolution – Provide effective technical support across systems and applications, ensuring issues are identified, logged and resolved effectively
• Enterprise OS Support – Demonstrate a solid understanding of at-least one enterprise-level operating system (e.g. Windows, Linux, MacOS)
• Endpoint, Network Management, and Security – Develop expertise in Point Wire’s preferred tooling, providing our clients effective endpoint management, security, and compliance with industry best practices
• Contribute to Internal Initiatives- Participate in projects, process improvements and technical enhancements with the team
• Documentation & Knowledge Management – Create, Review and maintain documentation for systems, configurations, processes and procedures
• Collaboration & Communication – Engage effectively with colleagues, users, clients and partners through clear oral and written communication

• Previous experience in IT Support or Engineering roles, with the ability to operate effectively in a customer-facing service desk environment OR relevant degree.
• Knowledge of network engineering, endpoint management, identity, and access management services.
• Understanding of patch management and software deployment tooling
• Basic scripting or automation skills (Power Shell, Python, or Bash)
• Experience creating and maintaining technical documentation or knowledge base articles
• Government clearance (SC or above)
• Experience with Intrusion detection technologies such as Suricata/Snort
• Network Monitoring utilising Wireshark or Zeek
• Consultant-level exposure is advantageous
• Awareness of endpoint management tools (e.g. Intune, Tanium or similar platforms)
• Exposure to enterprise-scale IT environments or regulated industries

• Starting at £25k+ depending on experience
• Private Health Insurance
• Annual leave
  - Open Leave Policy
• Flexible working arrangements
• A clear path for career progression
• Learning and development
• Quarterly and yearly social events (with an in-house social club)

Like all roles at Point Wire, this role is Hybrid-Remote. This means that travel is required for the role at a minimum to attend team meetings and collaborate with colleagues but may require travel to customer & partner sites to build meaningful relationships. When you’re not required at a customer meeting, partner meeting, team meeting, or any other in person collaboration requirement;

you will be able to work from home. Frequent expensed travel to the South-West of England may also be required.