Remote Collision Systems Administrator; CCC ONE​/Mitchell

Collision Systems Administrator – CCC ONE or Mitchell

Location: 100% Remote – United States
Employment Type: Full-Time
Salary Range: $75,000–$95,000 annually
Contract Pay Range: $38–$45/hour W-2, depending on experience

We are seeking an experienced Collision Systems Administrator to support enterprise-level collision repair technology platforms, with a primary focus on CCC ONE and Mitchell.

This role will be responsible for the day-to-day administration, configuration, support, and optimization of collision repair systems used across a large, multi-location automotive organization.

The ideal candidate has hands-on experience working within the collision repair industry and understands CCC ONE and/or Mitchell beyond the end-user level. This individual should understand how these platforms support estimating, repair operations, insurance/carrier workflows, shop processes, and broader business operations.

The primary objective of this role is to establish dedicated platform administration capabilities and allow Business Analysts and other technology resources to focus on business analysis, system enhancements, integrations, and the development of new capabilities.

• Provide day-to-day administration and operational support for CCC ONE and/or Mitchell collision repair platforms.

• Configure and maintain system settings, user access, permissions, organizational structures, workflows, and other administrative functions.

• Manage system updates, configuration changes, and ongoing platform maintenance.

• Troubleshoot user and system issues and coordinate resolution with internal technology teams and software vendors when necessary.

• Support new locations, acquisitions, organizational changes, and other business initiatives requiring CCC ONE or Mitchell configuration.

• Partner with collision operations, Business Analysts, IT, and other stakeholders to understand system needs and translate them into appropriate platform configurations.

• Maintain accurate documentation of configurations, processes, changes, and administrative procedures.

• Assist with testing system enhancements, releases, integrations, and configuration changes.

• Identify recurring issues and opportunities to standardize, automate, or improve administrative processes.

• Support reporting, data validation, and system-related operational requests.

• Serve as a subject matter resource for CCC ONE and/or Mitchell functionality.

• Help separate routine platform administration from Business Analyst responsibilities, allowing BA resources to focus on strategic initiatives and development of new capabilities.

• Ensure system administration aligns with established business processes, security requirements, and insurance/carrier requirements.

• 3+ years of experience within the automotive collision repair industry.

• Hands-on experience with CCC ONE and/or Mitchell.

• Experience administering, configuring, supporting, or maintaining collision repair technology platforms rather than solely using them as an estimator or end user.

• Strong understanding of collision repair workflows and how technology supports the repair lifecycle.

• Familiarity with estimating, repair orders, production workflows, insurance/carrier requirements, and shop operations.

• Experience troubleshooting system issues and supporting users in a multi-location environment.

• Strong attention to detail and ability to manage configuration changes accurately.

• Excellent written and verbal communication skills.

• Ability to work independently in a 100% remote environment while collaborating with business and technology teams.

• Direct administration experience with both CCC ONE and Mitchell.

• Experience supporting a large MSO (multi-shop…