Senior Problem Analyst

# Senior Problem Analyst Apply
** Job#: 3056171
***
* Job Description:

** Apex Systems is hiring a Senior Problem Analyst for a large Healthcare client.
*
* Location:

** Fully remote anywhere in the US - you must be authorized to work in the United States without sponsorship.

Role Overview We are seeking a Senior Problem Analyst to join our Enterprise Problem Management (EPM) team. This role is focused on driving permanent solutions to recurring and high-impact service issues. The successful candidate will be instrumental in identifying root causes, implementing corrective actions, and establishing controls to prevent future impact across the enterprise.

Key Responsibilities
* Resolve lower-severity problems end-to-end, including investigation, documentation, and closure.
* Support major problem investigations through data analysis, participation in Root Cause Analysis (RCA) sessions, and incident reviews.
* Perform trend analysis to proactively identify potential problem candidates.
* Follow up with various IT groups to ensure the completion of corrective actions and problem tasks.
* Maintain the Known Error Database (KEDB), operational reports, dashboards, and the Problem Management SharePoint site.
* Participate in daily stand-up meetings to review active incidents and problems.
* Analyze and evaluate underlying issues to suggest process improvements based on observed patterns.

Required Qualifications
*
* Education:

** A Bachelor's degree is required.
*
* Experience:

** 4+ years of experience in IT Service Management or ITIL environments. This should include experience in areas such as Problem Management, Incident Management, production support, or technical operations within a complex enterprise.
** Technical

Skills:

*** Thorough understanding of the ITIL Problem Management process and root cause analysis techniques.
* Experience with Service Now or a comparable enterprise ITSM platform for managing problem and incident records.
* Strong analytical skills and the ability to produce concise written documentation for RCAs, problem records, and leadership updates.

Additional Candidate Qualities
* Ability to work a US Central Time (CT) schedule, Monday–Friday.
* Flexible and adaptable to the changing needs of a dynamic IT environment.
* Strong analytical thinker who can quickly learn the environment, establish facts, identify control gaps, and drive change.
* Organized and persistent with follow-up, capable of managing multiple problems simultaneously.
* Clear communication skills for interacting with technical teams, vendors, and leadership.

Preferred Qualifications
* ITIL Foundation certification or higher is preferred.
* Hands-on experience with tools such as Dynatrace, Nexthink, and Power BI.  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You can reply STOP to cancel and HELP for help. You can access our privacy…