Remote SaaS Support Specialist – Overleaf & Papers AI
Plymouth, Devon, PL2, England, UK
Listed on 2026-10-19
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IT/Tech
HelpDesk/Support, SaaS Sales
Digital Science is hiring a Customer Support Specialist to bridge Overleaf and Papers AI. You will provide email-based support to B2C and B2B users, assist with billing inquiries, and help grow self-service resources.
Based in the UK, you will work remotely within a distributed team, collaborating with Product, Engineering, Sales, and Finance to improve the user experience across both products.
We have an opening for a Remote SaaS Support Specialist – Overleaf & Papers AI in United Kingdom within Management & Operations, Sales.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote SaaS Support Specialist – Overleaf & Papers AI role in the description above.
We appreciate your interest in this position.
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