Digital Content Devlpr, HR

Opportunity Overview The Human Capital Division is looking for a Digital Content Developer to join the HR Process Support department in Associate Services. The Digital Content Developer will be responsible for the development, editing, and publishing of complex web-based content and functionality to the Gateway, a portal of HC & Technical content used by Home Office & Field associates. The HC Digital Content Developer will collaborate successfully with key stakeholders in Human Capital & Digital to deliver content that meets standards and business objectives.

Responsibility

Summary:

Develop, edit and publish complex coding on web pages to a website for the home office associates or branch associates utilizing web design best practices, technologies and resources.

Design, publish and maintain complex content with dynamic functionality, including web-based and email forms.

Ensure that content is consistent, concise, easy to use, conforms to standards, and is properly linked.

Collaborate with business areas on content to ensure accurate and up-to-date information.

Facilitate discussions and requirements gathering sessions with subject matter experts and end users to ensure content meets business objectives. Execute technical projects that implement easy-to-use and beneficial self-service content that enables our associates to provide client service excellence.

Assist with Digital rollouts of new technology, testing, requirements and best practices.

Participate in the testing, execution and deployment of future Service Now software updates that may impact the Gateway portal.

Work with Jones Link department to ensure code within content is accessible and meets technical standards including accessibility and SEO.Develop & deliver training or standards with the department.

Act as the single journey owner of the Gateway platform, ensuring the most relevant and timely content and functionality is presented and available to associates.

Position Requirements Qualifications Required for the role:

Bachelor's degree in computer science or related field preferred3 to 5 years experience in website content development, coding, form development or intranet/internet authoring and publishing procedures

Experience in  web design/writing principles, JavaScript and HTML required.

Experience with web content management systems such as Oracle Content Management, Dreamweaver, Sharepoint, Search Engines, Adobe Acrobat, Adobe Live Cycle etc.

Experience with testing various stages of content in a development (Clone) environment before final implementation

Span of Influence:

Drives for results by developing easy-to-use content that serves as a knowledgebase for associates in the field and at home office.

Prioritizes all technical requests and work or re-assigns them as needed. Reduces costs to the firm by developing and maintaining effective content and error-free code, which results in fewer service contacts and boosts client service excellence.

Acts as a department resource for technical questions.

Execute reports and analyze data from Gateway, to provide insights and ascertain what knowledge is effective or not effective in partnership with content owners

Decision Making Communicates openly and works with leader using existing procedures, processes, and guidelines to prioritize and complete work by established deadlines.

Makes high-level design decisions on web pages and forms in relation to site navigation schemes and architecture. Thinks strategically to solve issues that are more complex or that do not fit with established processes.

Problem Solving:

Puts the client first by collaborating with business owners to determine whether the content is usable.

Assists in analyzing and improving content design and code to standardize processes, reduce rejection rates, and streamline workflows for the branch.

Troubleshoots JavaScript and HTML code.

Collaborates with stakeholders to develop content and design that support business area objectives.

Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.

Awards and Accolades :100 Best Workplaces for Millennia ls in 2022, published Fortune July 2022, Great Places to Work data as of March 2022. Compensation provided for using, not obtaining, the rating.

Edward Jones was recognized as one of the Best Workplaces for Millennia ls by Great Places to Work and Fortune magazine. The…