Remote Network Infrastructure Technician

Our client, a rapidly expanding technology services firm, is seeking a highly motivated and experienced Remote Network Infrastructure Technician to join their dynamic virtual operations team. This is a fully remote position, offering the opportunity to manage and maintain critical network infrastructure for businesses without the need for daily office commutes. You will be responsible for the proactive monitoring, configuration, and troubleshooting of network devices, ensuring high availability and optimal performance for our diverse client base.

The ideal candidate possesses a deep understanding of networking principles, robust diagnostic skills, and a proven ability to work autonomously in a remote-first environment. You will leverage sophisticated remote management tools and collaborate with cross-functional teams to deliver exceptional network support and maintain secure, reliable connections for our clients, all from your home office.

• Perform remote monitoring, configuration, and troubleshooting of network devices including routers, switches, firewalls, and wireless access points.
• Proactively identify and resolve network performance issues, connectivity problems, and security threats.
• Implement network changes, upgrades, and patches following established procedures and best practices.
• Develop and maintain network documentation, including network diagrams, configuration files, and standard operating procedures.
• Respond to network alerts and incidents in a timely manner, ensuring minimal disruption to client operations.
• Collaborate with clients and internal teams to understand network requirements and provide effective solutions.
• Conduct regular network health checks and performance analysis.
• Ensure network security policies are implemented and maintained across all managed infrastructure.
• Stay abreast of emerging network technologies and security threats.

• A minimum of 5 years of experience in network administration or network infrastructure support, with a significant focus on remote management.
• Proficiency with network hardware from major vendors (e.g., Cisco, Juniper, Aruba, Fortinet).
• Strong understanding of TCP/IP, routing protocols (OSPF, BGP), switching technologies (VLANs, STP), and network security concepts (firewalls, VPNs).
• Experience with network monitoring tools (e.g., Solar Winds, Nagios, Zabbix) and remote access technologies.
• Excellent analytical, problem-solving, and critical thinking skills.
• Superior communication and interpersonal skills, with the ability to clearly articulate technical issues.
• Proven ability to work independently, manage workload effectively, and meet deadlines in a remote setting.
• A dedicated home office space with reliable, high-speed internet connectivity is mandatory.
• Must be based in South Africa
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• Highly competitive annual salary and potential for performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• Retirement savings plan with company matching.
• Generous paid time off and company holidays.
• Opportunities for professional certifications and continuous learning.
• Access to state-of-the‑art remote work tools and technologies.
• Flexible working hours within a supportive virtual team structure.