Senior IT Service Desk Manager

Senior IT Service Desk Manager Milan / WFH to 70,000

Are you an experienced leader within IT Service Management?

You could be progressing your career, in an impactful management role as part of a friendly and supportive international team at a growing and hugely successful European car insurance tech company.

As the Senior IT Service Desk Manager you will lead and evolve the IT Support function, owning the end-to-end employee technology experience and ensuring every colleague can work efficiently.

Managing a team of ten IT professionals, you will be responsible for delivering a high-performing, reliable support operation whilst driving continuous improvement. You will transform the service desk from a reactive support function into a proactive, scalable and data-driven capability that anticipates needs, reduces friction and enables people to do their best work every day.

Location / WFH:

You'll join colleagues in the Milan office twice a week with flexibility to work from home.

About you:

You have strong management and leadership skills

You have a strong, hands-on service desk management background with an indepth knowledge of service desk operations and best practices

You're collaborative and able to influence others

You have budgeting and procurement forecasting experience

You're able to introduce productive KPIs and metrics

You have fluent English language skills, Italian also highly desirable What's in it for you:

As aSenior IT Service Desk Manager you will receive a competitive package:

Up to 70,000 salary Ability to work 30 days from any EU country Diverse, inclusive team environment with a range of support networks (e.g. LGBTIQA+, Women's Networking group)
Apply now to find out more about this Senior IT Service Desk Manager opportunity.