Job Description & How to Apply Below
This position is ideal for an adaptable problem-solver who enjoys hands-on field troubleshooting, routine system deployments, and direct user engagement in a high-uptime operational setting.
Advantages
- Diverse
Skills:
Gain expertise in multiple areas like server environments and specialized systems.
- Problem-Solving Focus:
Daily challenges keep you sharp and offer continuous learning.
- Continuous Development:
Stay updated on emerging tech for ongoing growth.
- Varied Tasks:
Enjoy a mix of user support and system maintenance.
- Growth Opportunities:
Pursue certifications and project experience for career advancement.
Responsibilities
- Provide immediate, effective resolution to help desk service requests, diagnosing issues with user workstations, software, and communication hardware.
- Install, configure, and maintain industry-specific operational hardware, including boarding pass printers, bag tag printers, displays, and common-use kiosks.
- Support and troubleshoot client-specific operational technologies, such as Building Management and Operations Systems.
- Troubleshoot, maintain, and optimize Corporate Systems, including Windows environments, Active Directory, Exchange (on-premises and Cloud), storage networks, and remote work solutions.
- Maintain, configure, and troubleshoot WAN/LAN systems, communication servers, routers, and switches to ensure seamless network operations.
- Manage user account lifecycles, access permissions, and passwords while maintaining overall server security.
- Perform proactive system maintenance, apply operating system updates/patches, and execute configuration changes.
- Analyze system logs to identify potential issues and compile detailed daily IT operations reports.
- Support IT procurement and administration by assisting with ordering supplies, managing hardware inventory, and tracking software licensing.
- Implement new technology solutions for evolving business needs and stay updated on emerging IT trends.
Qualifications
- University degree or college diploma in Computer Technology, Computer Science, or a related discipline (or an equivalent combination of formal education and a minimum of 3 years of hands-on IT support experience).
- Demonstrated ability to diagnose and resolve issues across operating systems, enterprise applications, PC hardware, and network peripherals.
- Strong working grasp of foundational IT concepts—including networking fundamentals (LAN/WAN), Commercial Off-The-Shelf (COTS) software/hardware deployment, systems evaluation, and IT security best practices.
- Valid Ontario Class G driver’s license (or Québec Class 5 equivalent) with a clean driver’s abstract issued within the last 30 days.
- Excellent verbal and written English communication skills, with a proven ability to deliver clear technical support to end-users.
Assets (Preferred Qualifications)
- Professional proficiency in both English and French (oral and written).
- ITIL Foundation certification (or higher).
- Prior experience participating in IT deployments, infrastructure upgrades, or technology rollout projects.
Summary
If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.
We look forward to hearing from you!
Randstad Canada is…
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