Remote Field Service Technician; Network Infrastructure

Our client, a global leader in telecommunications and network solutions, is seeking a highly motivated and technically adept Remote Field Service Technician to join their expanding team. While this is a remote role, it requires extensive travel to customer sites as needed for installations, maintenance, and troubleshooting of network infrastructure. You will be the primary point of contact for resolving complex technical issues on-site, ensuring the seamless operation of our client's cutting-edge network equipment.

This position is ideal for an independent and resourceful individual who thrives on solving challenging problems and possesses excellent customer-facing skills, regardless of their physical location. Your expertise will be critical in maintaining the reliability and performance of our client's network solutions across various regions.

• Perform on-site installations, upgrades, and maintenance of network hardware, including routers, switches, servers, and wireless access points.
• Diagnose and resolve complex hardware, software, and connectivity issues affecting network performance.
• Conduct routine system checks and preventative maintenance to minimize downtime.
• Provide expert technical support and guidance to clients during and after installations.
• Document all service activities, including troubleshooting steps, resolutions, and client feedback, in the company's CRM system.
• Escalate unresolved issues to senior technical teams or engineering departments when necessary.
• Maintain an inventory of spare parts and equipment, ensuring adequate stock levels for service calls.
• Adhere to all company safety protocols and client site-specific security requirements during on-site visits.
• Collaborate with remote support teams to share knowledge and best practices.
• Ensure customer satisfaction by delivering timely and effective technical solutions.

• Proven experience as a Field Service Technician or similar role, with a strong focus on network infrastructure.
• Solid understanding of networking protocols (TCP/IP, DNS, DHCP), routing, and switching concepts.
• Experience with installation and troubleshooting of Cisco, Juniper, or similar enterprise-grade network equipment.
• Proficiency in diagnosing hardware and software issues on various operating systems.
• Excellent problem-solving and analytical skills.
• Strong customer service and communication skills, with the ability to explain technical issues clearly.
• Ability to work independently and manage time effectively across multiple tasks and locations.
• Willingness to travel extensively as required by the role.
• Relevant IT certifications (e.g., CCNA, CompTIA Network+) are a strong advantage.
• Valid driver’s license and a clean driving record.

• Our client offers a competitive salary, a travel allowance, and performance-based bonuses.
• We provide comprehensive health insurance, paid time off, and opportunities for professional development, including advanced certifications and training programs.
• You will have access to the latest diagnostic tools and equipment.
• This remote-first position offers flexibility, allowing you to manage your schedule while fulfilling essential on-site duties.
• Join a forward-thinking company at the forefront of network technology and make a significant impact.