Technical Support Agent

Our client, a leading technology solutions provider, is seeking a skilled and resourceful Technical Support Agent to join their team in Mossel Bay, Western Cape . This role is critical in providing timely and effective technical assistance to users experiencing hardware, software, or network issues. You will be part of a collaborative team, contributing to maintaining high levels of operational efficiency for our client's diverse customer base.

This position offers a hybrid work arrangement, combining essential on-site collaboration with the flexibility of remote work. If you have a passion for technology and enjoy solving complex problems, this opportunity in Mossel Bay is an excellent fit. We are looking for a proactive individual who can offer expert support and contribute to a positive customer experience.

• Provide first-line technical support to end-users, addressing hardware, software, and network issues.
• Diagnose and resolve technical problems efficiently, utilizing remote tools and knowledge base resources.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Escalate unresolved issues to senior technical staff or specialized teams with detailed documentation.
• Assist users with password resets, account configurations, and software access.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Contribute to the development and maintenance of IT documentation and user guides.
• Conduct regular system checks and perform preventative maintenance.
• Ensure compliance with IT policies and security protocols.

• A minimum of 2 years of experience in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems, as well as common office productivity software.
• Experience with network troubleshooting and common hardware components.
• Proficiency in using ticketing systems and remote support tools.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills, with the ability to explain technical concepts clearly.
• A relevant IT qualification (e.g., CompTIA A+, Network+) is highly desirable.
• Ability to manage workload and prioritize tasks effectively.
• Must be comfortable working in a hybrid model, balancing remote and on-site duties.

• Competitive annual salary of R .
• Hybrid work model offering flexibility.
• Opportunities for professional development and certifications.
• Comprehensive health and wellness benefits.
• Paid time off and public holidays.
• A supportive and collaborative team environment in Mossel Bay .
• Access to modern technology and resources.