Business Applications Analyst at GenesisCare

Job Title:

Business Applications Analyst

Employer:

Genesis Care
Job Type: Remote

Location:

United Kingdom
Salary/Rate:
Not Specified
UK Visa Sponsorship:
Not Available

Provide operational support, administration, maintenance, and continuous improvement of finance and enterprise business applications.

Manage incidents, service requests, user accounts, and access permissions.

Troubleshoot and resolve application issues, escalating complex problems when necessary.

Liaise with software vendors and external support partners to resolve technical issues.

Provide user guidance, training, and technical support.

Maintain application documentation and knowledge bases.

Support application upgrades, software releases, and User Acceptance Testing (UAT).

Help improve application performance, reliability, and business processes.

• Experience supporting enterprise business applications, particularly SAP ERP.
• Working knowledge of SAP FICO and exposure to SAP MM.
• Organize Wikis
• Experience in application support and incident management.
• Familiarity with ITSM platforms such as Halo, Service Now, or Jira Service Management.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience managing software vendors and external support partners.
• Experience supporting software testing, upgrades, and release activities.
• Strong stakeholder engagement and communication skills.
• Ability to produce clear technical documentation.
• Understanding of ITIL principles and service management practices.
• Desirable:
  Experience with Concur, Esker, Compucare, or healthcare and revenue cycle applications.
• Desirable:
  Experience administering Halo ITSM.
• Desirable:
  Knowledge of process automation, Microsoft Power Platform, SQL, reporting, APIs, and integrations.
• Desirable:
  Previous experience working in healthcare.

• 25 days of annual leave, plus bank holidays, with options to purchase additional leave or sell back eligible annual leave.
• Complimentary private medical and dental coverage.
• Employee Assistance Programme.
• Income protection coverage.
• Free access to radiotherapy for the employee and immediate family members, if required.
• Company contributory pension scheme.
• Access to a staff wellbeing community.
• Access to Babylon Health and Headspace wellbeing services.
• Free parking at most centres.
• Exclusive retail discounts.
• Opportunities for professional growth, learning, and career development.