WMOS Infrastructure Support Consultant

Location:

Remote – US (West Coast candidates ideal)

Type:
Full-Time / Contract

Experience:

7+ Years

Shift: 12 PM – 8 PM EST

Work Authorization: US Citizen / Green Card Holder Only

A specialized Supply Chain and Retail Technology consulting company focused on helping organizations modernize, optimize, and scale their fulfillment and omnichannel operations. Headquartered in the US with a global delivery presence, the company partners with leading retailers, logistics providers, and technology organizations to deliver innovative solutions across Warehouse Management, Order Management, Transportation Management, Planning, Analytics, and Supply Chain Execution.

We are looking for a WMOS Infrastructure Support Consultant with hands-on production support and system administration experience in WMS environments. You will work across application servers, Linux/Unix, logs, SQL, cron jobs, integrations, and deployments — partnering with WMS Operations, DCS, Infrastructure, and vendor support teams to keep warehouse operations running smoothly. This is a critical production support role supporting US warehouse operations on a 12 PM – 8 PM EST shift.

• Perform WMS application restarts after DCS configuration changes and maintenance activities
• Deploy Jasper reports, label files, and configuration artifacts across WMS nodes
• Perform SDN updates; create ADC alerts via Management Console
• Manage SCI report schedules via IBM Cognos SCI portal
• Enable diagnostic logging via CLI; gather logs and submit cases via vendor THRU portal
• Monitor nodes for stuck processes (PkCancelS, Pk Ship Wave S, PkInvoiceS) and resolve or
• Analyze application logs to troubleshoot UI failures, transaction errors, and performance issues
• Set up billing connections between WMS and billing servers
• Configure cron jobs and scheduled processes (task release, batch jobs, Inv
  605, invoicing)
• Configure and test MHE endpoints: setup, DIF logging, failover testing, and load balancer config
• Troubleshoot PIX transactions, Inv
  605 failures, and validate PIX Schedule Export
• Troubleshoot MIP, MDA, and WM application loading errors during builds/deployments
• Investigate wave/allocation failures — identify root cause via logs, run SQL to pinpoint affected orders/items, and hand off to DCS for data fixes
• Automate routine environment tasks: verification and validation scripting, automated restarts, etc.

• 7+ years in application / infrastructure support or production support
• Hands-on experience with ANY major WMS platform – Manhattan WMOS/WMS preferred, but Blue Yonder, Infor, High Jump/Korber, or other WMS acceptable
• Strong proficiency in Linux OR Unix CLI – either qualifies
• Scripting ability in ANY language – Shell/Bash, Python, Perl, Power Shell, etc.
• Strong SQL for troubleshooting and data investigation
• Comfortable with core sysadmin tasks: server/application restarts, log analysis, cron/batch job management, deployments
• Solid understanding of WMS integrations, interfaces, and warehouse transactions
• Must be able to work 12 PM – 8 PM EST shift consistently
• Must be US Citizen or Green Card Holder

• Direct Manhattan WMOS/WMS production support experience
• Experience with Manhattan Management Console, THRU portal, SCI/Cognos
• Experience with MHE integration, DIF logging, and load balancer configuration
• Experience with Jasper reports, label files, ADC alerts, SDN updates
• Experience in retail, 3PL, or e-commerce distribution environments

Remote – US based. West Coast candidates ideal given 12 PM – 8 PM EST shift (9 AM – 5 PM PST). Must have reliable internet and be available for on-call rotation as needed.

• Work on niche, high-demand technologies
• Strong growth environment with enterprise-scale implementation exposure
• Learn from industry experts
• Continuous learning: domain training, technical upskilling, certifications
• Collaborative, people-first culture
• Stability and high employee retention