Senior Business Systems Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Senior Business Systems Analyst at Optum Technology, you will define and document business processes, project features, and technical requirements to drive successful technology delivery. In this role, you will model current and future-state workflows, evaluate downstream system impacts, and serve as a Subject Matter Expert (SME) for assigned applications. You will collaborate closely with business partners, product teams, engineering teams, QA, operations, vendors, and leadership stakeholders to solve complex problems, prototype solutions, conduct end-to-end testing, and ensure high-quality software implementations.

You’ll enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges.

• Define and document business processes and project features and requirements
• Model business processes (current 'as is' and future 'to be')
• Evaluate proposed system changes for downstream system and/or business process/departmental impacts
• Identify and communicate issues or risks with project deliverables
• Participate in prototyping solutions to provide the business unit a preliminary evaluation and/or user interface experience
• Work with technical team members to liaise between clients, technology, and vendors when troubleshooting problems
• Acquire and maintain working knowledge of assigned applications functionality as well as system integration points and architecture of the application;
  Act as a SME for assigned applications
• Facilitate group meetings with both internal and external clients
• Conduct functional and performance testing. This includes application and system (end to end) testing
• Document test results (defect tracking) using the designated tools, repositories and procedures. Work with the business to prioritize defects
• Prepare and deliver training as needed for applications
• Bring 'continuous improvement' and learning mindset to the team and encourage learning and professional growth in others

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Bachelor's degree in Information Systems, Business, Computer Science, Healthcare Administration, or related field, or equivalent work experience
• 7+ years of experience as a systems analyst, business analyst, technical project analyst, product analyst, or similar role supporting technology delivery
• Strong collaboration with business partners, product teams, engineering teams, QA, operations, vendors, and leadership stakeholders
• Executive-ready written and verbal communication, including concise status updates, decision framing, and issue escalation
• Ability to communicate effectively with technical and non-technical audiences, including business leaders, product owners, developers, testers, vendors, and operations partners
• Ability to work independently, manage multiple priorities, drive clarity through ambiguity, and influence progress without direct authority

• Strong analytical, critical thinking, problem-solving, organizational, prioritization, and documentation skills
• Experience identifying project risks, system dependencies, requirement gaps, and stakeholder decisions needed to support successful delivery
• Healthcare, insurance, student health, regulated industry, or enterprise platform experience preferred
• Demonstrated ability to analyze complex business processes, system workflows, integrations, and operational impacts across multiple teams or platforms
• Systems analysis, business process analysis, impact assessment, and solution documentation
• Requirements elicitation, user story development, acceptance criteria definition, backlog refinement, and stakeholder facilitation
• Ability to understand system…