IT Solutions Specialist; Department Promotional

* This opportunity is open to current City of Oxnard employees in the IT Department only*

The City of Oxnard’s Information Technology Department is seeking an IT Solutions Specialist. This position provides technical support to City staff, troubleshoots complex issues, and develops technology solutions to meet departmental needs. The role also coordinates small-scale initiatives, documents new procedures, and establishes repeatable processes to improve service delivery and support consistency.

This classification is distinguished from the Information Technology Specialist and Senior Technician by its dual mandate: executing standard daily technical support while also performing advanced analytical problem-solving for uncommon, undocumented requests. It acts as a lateral peer to the technical tiers, translating vague business requirements into actionable IT workflows.

Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.

The normal work week is Monday through Thursday 8:00am to 6:00pm and alternating Fridays 8:00am to 5:00pm. Depending on the work assignment staff may be assigned to a shift that is outside the standard work hours. In addition, this position may be required to be available to work additional hours in response to peaks in workloads and changes in department needs.

The standard work environment varies depending on assignment but is typically either primarily in an office setting or out in the field. The City does not offer hybrid or remote work.

The Information Technology Department supports public safety personnel, including the Police Department. Therefore, as part of the selection process, applicants will be required to successfully complete a thorough background investigation, which includes a polygraph exam.

This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.

• Primary Daily Workload (Technical Support):
  Receives, prioritizes and responds to technical support calls and requests; performs issue troubleshooting and resolution; enters and updates data and information. Provides second-level help desk support and troubleshoots issues related to mobile devices, data, and workstations.
• Stakeholder Engagement & Requirements Gathering:
  Conducts intake interviews with City staff to translate ambiguous or complex business needs (e.g., secure data sharing, unique software requirements) into actionable IT workflows.
• Critical Thinking & Problem Solving:
  Investigates and evaluates viable technology solutions for unique service requests that currently lack formal project oversight, historical precedents, or established runbooks.
• Initiative Leadership:
  Acts as the lead coordinator for small-scale, non-project departmental initiatives and micro-rollouts, shepherding them from discovery through deployment.
• Process Engineering & Documentation:
  Authors initial Standard Operating Procedures (SOPs) and Knowledge Base articles for novel solutions. Transitions these newly created runbooks to the technical support tiers to ensure future occurrences become standard, repeatable tasks.
• Performs other duties of a similar nature and level as assigned.

The following are the minimum qualifications necessary for entry into the classification:

• Associate’s Degree in Computer Science, Information Technology, Business Administration or related field

• Two (2) years of related experience

• Valid California Class C Driver’s…