Product Support Specialist​/Consultant

Careers

Customer Success

Product Support Specialist/Consultant

Final date to receive applications:
Rolling

Job Title:

Product Support Specialist/Consultant

Company:
Cleverex Systems, Inc. (Creator of GoEngage)

Location:

Fully Remote (United States)

Employment Type:

Full-Time

Compensation: $55,000 to $60,000 DOE

• Comprehensive medical, dental, and vision insurance
• 12 vacation days, 11 holidays, 6 sick days
• flex clock in/out

Culture:
Family business driven by passion for Head Start and Community Action programs, rather than a corporate bottom line

Founded in 1997, Cleverex Systems is a software company that serves nonprofit organizations.

Our product Go Engage is a software for Head Start and CAP agencies to manage all aspects of their programming. From child nutrition to parent education, staff coaching to father engagement.

• Head Start is a federally funded program that comprehensively promotes child and family development for low-income families.

• Community Action Program (CAP) aims to empower low-income communities with programming like weatherization, emergency shelter, and employment assistance, and is governed by a board consisting of 1/3 low-income community members, 1/3 public officials, and 1/3 private sector leaders.

Cleverex Systems is a family business, and our team truly does feel like family.

• Lead consulting engagements with Head Start directors and managers

  • Study existing procedures
  • Work with the agency to streamline them and go paperless
  • Help build new procedures, if necessary
• Investigate and resolve complex customer issues across multiple system areas
• Troubleshoot data discrepancies, workflows, and reporting logic
• Reproduce issues and clearly document findings for engineering
• Translate technical concepts into clear, actionable guidance for users
• Support customers in understanding system behavior and best practices
• Identify patterns in issues and proactively suggest improvements

A current or former GoEngage user.

Additionally, the ideal GoEngage Product Support Specialist/Consultant is…

• Self-motivated and feels ownership over their work
• A strong logical thinker who traces cause and effect step by step, not by guessing
• Able to troubleshoot scenarios and recommend procedural improvements, not just answer questions
• A clear communicator who can translate complex to simple
• Highly attentive to detail
  —with compliance and reporting, each number must be accounted for!
• Empathetic
  , and able to identify when to escape an issue
• Seeking a role that allows them to give back to the community

Our team is hardworking, but also goofy If that's you, you'll fit right in! Our trainings, workshops, and meetings are filled with laughter, and we love it that way.

• 2+ years of experience working at a Head Start program
• 2+ years of experience with Go Engage
• Four-year Bachelor's Degree

• Fully remote work with trust
• Meaningful relationships with Head Start and CAP staff
  • Goes beyond traditional software support/consulting. We're a family business—you’ll soon know all our customers by name, and they’ll know yours. At events, attendees come up to thank team members individually, and shout out their names. Our team members are celebrities!
  • Deeply rewarding problem-solving, built on real relationships instead of faceless tickets.
• Impactful work that directly affects programs serving families and children nationwide
  • The opportunity to guide customers as they become more data-driven—you’ll be their trusted advisor.
• A small, close-knit team that truly feels like family
• Flexible career growth—expand into consulting, training, or product-focused work based on your interests and skills

• Cleverex Systems is committed to providing thoughtful and…