Fleet Operations Specialist, Energy Storage

The race to AI has become the race to power. Every breakthrough in artificial intelligence depends on one thing: access to electricity. But across the country, aging grid infrastructure and years-long interconnection queues are slowing the deployment of the data centers that will power the next generation of innovation. Solving this challenge isn't just about energy—it's about unlocking the future of AI.

At Verse, we re building the energy intelligence platform for the AI economy. Our software helps the world s largest energy consumers achieve faster, cheaper, and cleaner power by combining real-time control of energy assets with complete visibility into their energy portfolio. Backed by Bessemer Venture Partners, GV, Coatue, and NVIDIA, and built by pioneers in grid-scale batteries, energy markets, and enterprise software, we re redefining how the world s most ambitious organizations access and manage energy.

Verse operates a growing fleet of IoT-connected battery energy storage systems under a demanding availability SLA — with contractually committed response windows as tight as 30 minutes for critical incidents. To maintain that standard, we need a sharp, technically curious Fleet Operations Specialist working West Coast hours to serve as the first line of defense during the daytime and evening support window (10:00 AM – 6:00 PM PT).

You will be the first hire in this function at Verse, working alongside another technical subject matter expert, and partnering daily with engineering, data science, product, Biz Ops, and our customer s NOC team. Your start date will align closely with the first waves of a BESS fleet migration onto Verse s battery management platform, so you ll learn each site as it s commissioned and help write our playbooks from real issues, from the start.

This is a genuinely unique position. On a quiet day, you are a Network Operations Center (NOC) operator — eyes on our fleet dashboard, monitoring uptime, site health, and system telemetry across distributed battery installations. When something needs attention or sites are coming online, you become a front-line commissioning expert and troubleshoot installations, logging the issues, triaging severity, working through a structured troubleshooting playbook, and escalating as needed with peer teams to regain critical system operations.

Further, this role has growth-path opportunities to build observability tooling and, automated remediation scripts, and AI-assisted workflows — from a searchable knowledge base built from every resolved ticket, to automated alert triage, to one-click fixes for recurring issues — reducing manual break-fix work over time.

Your job is to resolve as much as possible at the front line, make engineering escalations rare and easy, and to keep our customers confident that Verse is watching.

• Fleet Monitoring & NOC Operations: Monitor real-time health, uptime, connectivity, and telemetry across Verse s battery fleet. Think like a battery asset manager on critical days and during market or program events. Track per-site and fleet-wide availability against SLA targets, and help build early SLA dashboards and KPI trackers. Log anomalies and tune alerting logic and thresholds to reduce noise and speed up detection.
• Site Commissioning & Migration: Onboard new sites to the platform, including site details, tariffs, program enrollments, and meter/asset topology. Validate configurations and automated checks during software cutover. Coordinate sign-off and manual testing with the customer s NOC before automated optimization goes live, and capture lessons-learned from each migration batch to streamline the process.
• Customer-Fa…