Remote Senior Director, Global Network Infrastructure & ZTNA

Job Description

The Senior Director, Infrastructure Network Solutions will be responsible for ensuring the stability of our critical backbone, multi-cloud connectivity across AWS, Azure, and GCP, and our extensive network footprint spanning many sites.

The successful candidate will spearhead all network transformation and engineering projects—including enhancements to our campus LAN, wireless, and SD-WAN infrastructure—while driving increased adoption of Zero Trust Network Access (ZTNA).Additionally, this leader will drive initiatives in firewall and network security and will be responsible for setting a strategic roadmap to enhance customer experience, improve satisfaction, and reduce operating costs.

The Senior Director will be a key part of the Technology Operations leadership team within Quest Diagnostics, with the goal of improving and transforming the organization’s Infrastructure Network Solutions Team and processes.

This position will collaborate and partner with internal stakeholders (e.g. IT Technology leadership, functional leaders, regional leaders, and subject matter experts) and external stakeholders (e.g., strategic suppliers and customers) to achieve mutual goals that support business objectives.

This will be a remote-based position.

Innovation and Excellence

• Serve as a relationship manager to key vendors to ensure compliance with vendor contracts, performance expectations (including operational, performance, and financial metrics).

• Assist in the formulation and implementation of procedures and standards relating to outsourced and internal services.

• Collaborates with Legal and IT Procurement organizations in reviewing Master Service Agreements (MSA), including the ability to review higher complexity services and contract language, related to business terms, to ensure protection of the Company and appropriate Service level agreements (SLA and SLOs).

• Collaborate with other Vendor Management/Outsource Management teams to share best practices and consistent performance delivery.

• Develop strategic Infrastructure Service Management roadmaps which will drive Infrastructure vision into actionable steps for the infrastructure leadership team.

• Provide full lifecycle technical project leadership from requirements gathering through implementation and administration.

• Communicate progress and collaborate with a wide variety of internal teams including product and business development, legal, support teams, architecture and deployment.

• Collaborate with business leaders during the selection and onboarding process of enterprise solutions and service providers ensuring a smooth transition to appropriate supporting services and operational procedures.

• Participate in M&A activities by partnering with Technology and business leaders to ensure proper support and integration of additional entities and services.

• Responsible for the monitoring and communication of external and internal service interruptions, planned outages, and applicable system updates.

• Develop or manage existing support metrics and report mechanisms to effectively measure team and application performance.

• The delivery of innovative Technology Infrastructure and Operations end-to-end process designs and delivery with a focus on automation to reduce human errors.

• Develop infrastructure management and operational strategies to optimize use of resources including creating growth forecasts, modeling investments in new capacity based on various growth scenarios and the type of capacity needed, and defining enterprise network and security service strategies and technology roadmaps.

• Collaborate with business leaders across the organization to strengthen communications, address key issues, and identify opportunities for continuous…